Karina Nava

S.A. Manguiare Sandwich

10.2021 - 06.2023

Kept guest and work areas clean, organized, and sanitized per established standards.
Maintained health and food safety standards at all stages, from storage through delivery.
Reduced food waste by implementing proper inventory tracking and storage practices.
Monitored food quality and service levels to maximize kitchen and dining area performance.
Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and preven
t future occurrences.
Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Maintained effective supply levels by monitoring and reordering food stock, dry goods and supplies to prevent waste.
Greeted customers entering the store, promptly responding to their needs and helping to determine their requirements.
Addressed and resolved customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues to enhance trust and increase satisfaction.
Assisted customers with returns, refunds and resolving transaction issues in accordance with company policy.
Operated cash register for cash and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Addressed customer needs and made product recommendations to increase sales.
Learned duties for various positions and provided backup at key times.