Karina Slater
Gables
Summary
Seasoned Retail Operations Specialist with extensive experience leading multi-site operations, store fit-outs, branding, and visual merchandising. Strong command of end-to-end facilities management and team leadership. Trusted to negotiate national service contracts, streamline processes, and collaborate with cross-functional stakeholders to deliver resilient, compliant retail environments. Strong track record in budget control, audit readiness, and documentation.
Overview
18
18
years of professional experience
Work History
Retail Operations Specialist
Resmed Asia Pacific Limited
Bella Vista
01.2016 - Current
- Progression through roles: Accounts Administrator, Retail Operations Coordinator, Retail Operations Specialist
- Project-managed commercial store fitouts from design conception through build handover.
- Maintained brand standards and coordinated stock placement and visual merchandising across all stores.
- Liaised with tenancy portfolio company on retail leasing and maintenance matters.
- Negotiated and implemented national service contracts to streamline retail operations.
- Authored and maintained procedures for store and system operations.
- Supported cross-functional projects.
- Managed all aspects of facilities across 30 stores nationally (security, fire & emergency, OHS/WHS, sustainability, repairs & maintenance, waste management, office equipment & stationery).
- Worked within allocated budgets, authorising supplier invoices for weekly payment runs.
- Undertook store stocktakes aiding Inventory management.
- Provided business support to management, preparing data and reports for internal and external use.
- Coordinated staff uniforms.
- Delivered IT support for store systems and equipment.
- Processed Medicare submissions and reporting.
Office Manager
Cice Chiropractic
Kellyville
01.2015 - 01.2016
- Developed and implemented a business plan to rebrand and expand the clinic.
- Managed content for the company website and advertising listings.
- Published comprehensive administrative procedures and supporting documentation.
- Managed patient bookings, accounts, files, and migration into the computerised system.
- Created and maintained clinic master forms and oversaw stock control of clinic supplies.
- Maintained high presentation standards across clinic rooms and public areas.
Receptionist, PA to General Manager, Office Manager, Member Liaison
Chiropractors’ Association of Australia
Penrith
01.2010 - 01.2014
- Maintained the Association website with database integration.
- Oversaw function, maintenance, and updates of IT equipment and software.
- Fielded incoming enquiries from the public, members, and product endorsement representatives.
- Provided current information for potential, practicing, international, and locum chiropractors.
- Managed service, equipment, and building contracts.
- Created, formatted, and recorded department procedure manuals and documentation.
- Managed stock control of office supplies and marketing resources.
- Coordinated staff meetings, providing administrative support.
Marketing Assistant & Sales Administrator
Delfin Lend Lease
Rouse Hill
01.2009 - 01.2010
- Promoted the development site through marketing initiatives and campaigns.
- Planned, implemented, and operated regular residential and public events.
- Processed and tracked legal documentation, liaised with solicitors regarding property sales.
- Conducted resident focus groups and interpreted results.
- Ensured all marketing material was current and presented to a high standard on the sales floor.
Personal Assistant to National General Manager & State Manager
Watpac Construction (NSW) Pty Ltd
Norwest
01.2008 - 01.2009
- Coordinated office and site meetings.
- Lodged tenders for new construction projects.
- Prepared confidential state and national reports for submission to the Board of Directors.
- Managed schedules and monthly expenses for senior executives.
- Coordinated travel requirements.
- Provided administrative support to the executive team as required.
Education
Diploma - Event Management
Nepean College TAFE
01.2004
Certificate IV - Sales & Marketing
Nepean College TAFE
01.2003
Certificate III - Meetings & Events
Nepean College TAFE
01.2003
Skills
- Microsoft Office Suite
- Coreplus
- Dataline
- MYOB Accounting
- Salesforce CRM
- SmartSoft Front Desk
- IMIS Software
- Attaché Payroll and Accounts
- Adobe Creative Suite
- Adobe Acrobat Pro
- Mailchimp Marketing
- Camtasia Video Editing
- Joomla Content Management
References
Available upon request
Skills Tools
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) — Advanced
- ERP/Databases: Coreplus, Dataline, MYOB Accounting, Salesforce, SmartSoft (Front Desk), iMIS, Attaché Payroll & Accounts
- Software: Adobe Creative Suite CS5, Adobe Acrobat Pro, Mailchimp, Camtasia, Joomla
Professional Development
- People Leadership Foundation
- The Indispensable Assistant — SkillPath seminar
- Responsible Service of Alcohol
- Certificate of Registration (Real Estate)
Timeline
Retail Operations Specialist
Resmed Asia Pacific Limited
01.2016 - Current
Office Manager
Cice Chiropractic
01.2015 - 01.2016
Receptionist, PA to General Manager, Office Manager, Member Liaison
Chiropractors’ Association of Australia
01.2010 - 01.2014
Marketing Assistant & Sales Administrator
Delfin Lend Lease
01.2009 - 01.2010
Personal Assistant to National General Manager & State Manager
Watpac Construction (NSW) Pty Ltd
01.2008 - 01.2009
Diploma - Event Management
Nepean College TAFE
Certificate IV - Sales & Marketing
Nepean College TAFE
Certificate III - Meetings & Events
Nepean College TAFE