Karina Thomson
Port Hedland,WA
Summary
Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.
Overview
3
3
years of professional experience
Work History
Duty Manager
Good Times Pub Group
Gold Coast, QLD
03.2022 - 02.2025
- Prepared weekly reports detailing sales figures and staff performance metrics.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Handled employee problems in absence of general manager.
- Responded promptly to any emergency situations that arose during shifts.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Provided training sessions for new staff members on company policies and procedures.
Education
Food Safety
Environmental Health Australia
Gold Coast, QLD12-2023
Hospitality Management
Pathways Academy
Queensland11-2023
Hospitality RSA, RSG
Clear To Work
Queensland05-2022
Skills
- Financial reporting
- Payroll processing
- Shift scheduling
- Customer service focus
- Staff training and development
- Team supervision
- Time management
- Strong leadership
- Motivational leadership
References
References available upon request.
Timeline
Duty Manager
Good Times Pub Group
03.2022 - 02.2025
Food Safety
Environmental Health Australia
Hospitality Management
Pathways Academy
Hospitality RSA, RSG
Clear To Work
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