Karis Churchill
Neutral Bay,NSW
Summary
Driven by a goal-oriented mindset, I leveraged my effective communication and proficient customer service skills through my own mortgage broking business.
I am a dynamic and customer-driven professional with a proven track record at Macquarie Commercial Finance, excelling in client engagement and superior customer service. Using Emotional intelligence communication and proficient computer skills to enhance operational efficiency and client satisfaction. Demonstrated ethical business practices and collaborative teamwork, significantly improving customer service and NPS scores.
Overview
8
8
years of professional experience
Work History
Principal Mortgage Broker
Self Employed
10.2022 - 06.2024
- Assisted Clients with home loan purchases and other related financial enquiries.
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
Verifications Officer
CBA(Subsidiary -eChoice)
01.2019 - 05.2022
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Assisted colleagues when needed, demonstrating flexibility and adaptability within a fast-paced work environment.
- Conducted extensive database searches to verify applicant credentials, upholding organizational standards for accuracy and completeness.
- Provided excellent customer service by promptly addressing inquiries and resolving any issues that arose during the verification process.
- Ensured compliance with industry regulations by staying informed about changing guidelines and updates within the field of verification services.
- Contributed to a positive work environment by proactively addressing conflicts and fostering collaboration among team members.
- Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
- Improved overall operational efficiency by identifying areas for process improvement and suggesting actionable solutions to management.
- Enhanced the quality of verifications by conducting comprehensive research and investigation into applicant backgrounds.
- Communicated effectively with various departments for smooth coordination during verification processes.
- Collaborated with team members to improve overall efficiency and effectiveness of verification procedures.
- Assisted in the development of new verification strategies, contributing to a more robust system.
- Participated in ongoing training sessions, continuously improving knowledge and skills relevant to the role.
Mortgage Broker Assistant
Aussie
01.2018 - 07.2020
- Assisted clients in understanding complex mortgage terms and conditions, facilitating well-informed decisionmaking.
- Collaborated with senior brokers to devise creative financing solutions that met unique borrower requirements.
- Conducted thorough research on available loan products, enabling informed recommendations tailored to individual client needs.
- Enhanced client satisfaction by providing comprehensive mortgage assistance and support.
- Developed strong rapport with clientele through regular communication updates regarding their loan status or any changes affecting their application or approval process.
- Supported a high-performing team of mortgage brokers by efficiently handling administrative tasks such as scheduling appointments, managing calendars, and coordinating meetings.
- Contributed to the growth of the brokerage firm by efficiently managing a large pipeline of loans from inception to closing.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues throughout the mortgage process.
- Managed multiple priorities effectively, ensuring timely completion of tasks related to loan applications, documentation, and follow-up communications with clients.
- Facilitated clear communication between all parties involved in each transaction resulting in more efficient deal closures.
- Stayed up-to-date on industry trends and regulations to provide accurate information and guidance to clients.
- Increased mortgage revenue by effectively cross-selling additional financial products and services to existing clients.
- Maintained strong relationships with lenders, underwriters, and other industry professionals to facilitate smooth transactions.
- Improved document management systems, resulting in reduced processing times and errors during the lending process.
- Created customized marketing materials that highlighted key mortgage products offered by the brokerage, driving new client acquisition.
- Streamlined loan application processes for increased efficiency and faster approvals.
- Expeditiously gathered required documentation from clients, expediting the underwriting review process.
- Supported compliance efforts by maintaining accurate records and performing periodic audits of client files for adherence to internal guidelines and regulatory requirements.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Client Business Manager
Macquarie Commercial Finance
01.2016 - 07.2018
- Fostered a high-performance culture within the team by setting clear expectations, providing ongoing feedback, and recognizing achievements regularly.
- Coordinated cross-functional teams to ensure seamless execution of deliverables within tight deadlines, leading to increased customer satisfaction levels.
- Established credibility as a knowledgeable industry expert by attending relevant conferences, seminars, and networking events to represent the company professionally.
- Improved customer retention rates through proactive account management and identifying opportunities for growth.
- Utilized CRM systems effectively to track leads, manage accounts, and monitor sales pipeline, ensuring timely follow-ups and accurate reporting.
- Conducted regular performance reviews to identify areas for improvement and drive employee development initiatives.
- Collaborated with marketing teams to develop targeted promotional campaigns that increased brand visibility and generated qualified leads for the sales department.
- Developed comprehensive client proposals that resulted in successful contract negotiations and long-term partnerships.
- Increased client satisfaction by developing tailored business solutions and managing expectations effectively.
- Streamlined internal processes for better team efficiency and timely project completion.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Diploma in Finance And Mortgage Broking - Finance & Mortgage Broking
Institute of Strategic Management
Sydney NSW04.2019
Statement of Attainment in Property Services - Real Estate Salesperson
TAFE Sydney
Sydney NSW02.2018
Certificate IV Finance & Mortgage Broking - Finance And Mortgage Broking
The National Institute of Finance (North Sydney)
North Sydney 11.2016
Masters in Public Health - Public Health
University of New South Wales
Sydney, NSW08.2005
Skills
Effective Communication
Excellent Interpersonal skills
Customer service and support
Superior customer service
Collaborative Teamwork
Client engagement and assistance
Client Service
Client Confidentiality
Ethical business practices
Effective problem solving
Goal-oriented mindset
Proficient computer skills
Timeline
Principal Mortgage Broker
Self Employed
10.2022 - 06.2024
Verifications Officer
CBA(Subsidiary -eChoice)
01.2019 - 05.2022
Mortgage Broker Assistant
Aussie
01.2018 - 07.2020
Client Business Manager
Macquarie Commercial Finance
01.2016 - 07.2018
Diploma in Finance And Mortgage Broking - Finance & Mortgage Broking
Institute of Strategic Management
Statement of Attainment in Property Services - Real Estate Salesperson
TAFE Sydney
Certificate IV Finance & Mortgage Broking - Finance And Mortgage Broking
The National Institute of Finance (North Sydney)
Masters in Public Health - Public Health
University of New South Wales
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