KARIS STOWERS
BILINGURR
Summary
I am an ambitious and passionate Travel Consultant with over 10 years of experience and countless dedicated, happy clients. Excellent customer and personal service skills combined with outstanding destination and fare knowledge. I strive to build long lasting relationships with my clients while exceeding sales targets.
I love all things Travel. I have travelled extensively across 6 continents and lived in the UK. I am a mother of 2 and now love travelling as a family. I am passionate about providing dream experiences for my clients and unique travel Itineraries.
With my passion for travel, successful career experience in sales and current industry training I am confident I would be an asset for TravelManagers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Travel Consultant
Broome Travel Centre
07.2023 - Current
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Built strong relationships with clients through exceptional communication and personalised service.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Collaborated with team members to optimise travel recommendations and share industry knowledge.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Corporate Travel Consultant
American Express
12.2022 - 07.2023
- Enhanced client satisfaction by providing personalised travel itineraries and recommendations based on individual preferences.
- Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
- Negotiated favourable rates with vendors to secure cost-effective solutions for corporate clients'' travel needs.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business traveller's.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Coordinated special requests from clients such as meeting room bookings or event tickets procurement, delivering comprehensive support beyond standard itineraries.
International Travel Agent
Flight Centre Limited
01.2011 - 08.2017
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new business.
- Arranged & created tailor made packages for groups, couples, families and special needs clients.
- Asked open-ended questions to better ascertain client needs and determine the best options.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of budgets & needs.
- Discussed benefits of and information regarding travel insurance.
- Consistently hit and exceeded sales targets/KPI's
- Up sell relevant add-ons.
- Responded to clients’ questions, issues, and complaints in a timely manner and found appropriate solutions when needed.
- Provided exemplary after sales service to ensure that clients’ expectations were met to a high standard
- Made outbound calls to existing customers to upsell new advertising packages.
- Enhanced success of advertising campaigns by boosting engagement through social media and other digital marketing approaches.
Weight Loss Consultant
Jenny Craig
08.2009 - 12.2010
- Greeted all members in a professional and friendly manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Assessed individual risk and status.
- Educated clients about the long term health benefits of balanced diets and exercise programs.
- Sold relevant packages/memberships and products according to the clients needs.
- Counsel clients daily about general nutrition and stress management.
- Built relationships with customers to increase likelihood of repeat business.
- Consistently hit and exceeded KPI's
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Followed up with customers weekly to verify that they were satisfied with the program and any other additional purchases they had made.
- Up sell relevant add-ons.
- Enhanced success of advertising campaigns by boosting engagement through social media and other digital marketing approaches.
Education
Certificate III - Travel & Tourism
Franklyn Scholar
Perth, WA06.2013
Diploma of Community Services - Family And Community Services
North Metropolitan TAFE - Kendrew Crescent Campus
Joondalup, WA02.2025
High School Diploma -
Servite
Tuart Hill, WA10.2001
Skills
- Highly self motivated
- Sabre & Galileo Trained
- Strong Communication Skills
- Time management
- Travel industry expertise
- Expert destination & Airfare knowledge
- Excellent customer service
- Attention to Detail
reference
Brooke Dawe
Former Supervisor (Flight Centre)
W (08) 9185 1777
M 0400 125 727
brooke.karratha@helloworld.com.au
Certification
- National Police Clearance
- Working With Children
- Senior First Aid Certificate
- RSA Certificate
Timeline
Travel Consultant
Broome Travel Centre
07.2023 - Current
Corporate Travel Consultant
American Express
12.2022 - 07.2023
International Travel Agent
Flight Centre Limited
01.2011 - 08.2017
Weight Loss Consultant
Jenny Craig
08.2009 - 12.2010
Certificate III - Travel & Tourism
Franklyn Scholar
Diploma of Community Services - Family And Community Services
North Metropolitan TAFE - Kendrew Crescent Campus
High School Diploma -
Servite
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