Karishma Jaiswal
Balaclava,Australia
Summary
I aspire to further my career within an organization that can leverage my skills for mutual progress and success. I aim to utilize my strong interpersonal skills to help the company achieve to objectives and goals.
Overview
5
5
years of professional experience
Work History
MIS EXECUTIVE
HT MEDIA LTD
09.2017 - 04.2022
- Actively listening to customer feedback and addressing concerns or complaints in a professional and timely manner.
- Escalating unresolved issues to the appropriate management level for resolution.
- Daily & Month wise generate of MIS reports, analyzing the cases.
- Sent report to Manager on daily basis and as per need.
- Report generation thru Pivot Table and Pivot Chart.
- Receiving phone calls to resolve queries of clients.
- Work on SFDC to close all complaints and revert on mail.
Education
Master’s - HR & Marketing
Subh Bharti University
Skills
- CRM (Customer Relationship Management) Software
- Oracle (Software)
- SFDC (Software)
- Word
- Excel
- Outlook
- Communication Skills
- Convincing Skills
- Computer Knowledge
- Internet Knowledge
- Inbound/Outbound Call Handling
- Data Entry Accuracy
- Problem-Solving Abilities
- Time Management
- Multi-Tasking
- Technology Proficiency
- Conflict Resolution
Languages
- English
- Hindi (Native)
Technical Qualifications
- Certified course in Advance Excel
- MS Access
- Mail merging
- Internet
- V-look up
- H-look up
- Good knowledge of Computer
- Typing speed up to 30 wpm
Timeline
MIS EXECUTIVE
HT MEDIA LTD
09.2017 - 04.2022
Master’s - HR & Marketing
Subh Bharti University
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