Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Karishma Kumar

Karishma Kumar

Melbourne,Australia

Summary

Dynamic and results-driven Project Manager with over six years of experience across diverse sectors, including higher education, healthcare, and corporate services. Currently serving as Business Services Lead at Future Leadership in Melbourne, where I lead recruitment operations and strategic initiatives that support talent acquisition and transformation in the higher education sector. Skilled in collaborating with multidisciplinary teams, managing complex projects, and driving service excellence, cost efficiency, and organizational performance.

With a background in Chiropractic and Applied Science, I bring a unique blend of analytical thinking and people-centered service. My five years of administration experience, including executive and personal assistant support, have honed my ability to manage competing priorities with professionalism and empathy. Known for being approachable, quietly confident, and deeply committed to helping others succeed.

Tech-savvy and passionate about continuous improvement, I excel in identifying opportunities for innovation and implementing effective solutions using emerging technologies. Adaptable and proactive, I thrive in fast-paced environments and consistently exceed expectations through strategic thinking and hands-on execution.

Overview

8
8
years of professional experience

Work History

Business Services Lead

Future Leadership
04.2025 - Current
  • Worked flexible hours.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Project managing partners

Support Services Lead

Spark New Zealand
05.2023 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales and Clients Development

PricewaterhouseCoopers
05.2022 - 05.2023
  • Supported managers and Partners in achieving goals while ensuring compliance with guidelines and best practices.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Encouraged and improved cross-department internal communication.
  • CRM Support / Salesforce
  • Key responsibilities
  • Assisted with set up for social events and food deliveries.
  • Scheduled and coordinated meetings for managers or supervisors.
  • Created and maintained filing systems by organizing and adding files.
  • Maintained customer database by entering and updating contact information.
  • Identified internal problems, recommending solutions to upper management.
  • Performed market research to assess competitors' sales and customer acquisition methods.
  • Worked closely with staff across departments to implement growth strategies.
  • Achievements
  • Created dashboards and self-service tools to enhance cross-functional reporting.
  • Created reports, spreadsheets and other documentation using Salesforce.
  • Assisted in development of automated reporting system to improve data accuracy.
  • Excel and Mural board and Salesforce / CRM System expert
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Executive Assistant

Network for Learning
08.2021 - 05.2022
  • My role as an EA/Administrator was to provide a wide range of administrative support and executive assistance to the Chief Customer and Brand Officer and Chief Information and Security Officer so they can operate in a professional and efficient manner. As a key pillar of the organisation, this role supports the achievement of our shareholder, stakeholder, purchaser, customer, and people related goals.
  • Key responsibilities
  • Work without supervision on planning, organising, prioritising, and overseeing activities to efficiently meet business objectives, diary management, multitasking and attention to detail.
  • Drafting formal documentation, for example minutes and agendas, taking pride in ensuring that all documentation is professional and engaging, aligned to the company brand guidelines.
  • Consistently demonstrate a high level of emotional intelligence to establish strong and trusted relationships with senior individuals, work collaboratively in a team with a strong service ethos, clear and effective verbal communication skills.
  • Book travel for the CCBO and CISO, Schools Relationship Managers and the wider company as required, ensuring bookings are made in compliance with policy. Reconciliation of the monthly Travelcard statement.
  • Achievements
  • High level of intelligence and successfully established strong and trusted relationships with senior individuals and other team members company wide
  • Efficient coordination of CCBO and CISO meetings including invites, logistics, minute taking and tracking progress and outcomes.
  • Learning strategy for more efficient way to complete my tasks

Project Coordinator

Network for Learning
03.2021 - 05.2022
  • My role as a Project Coordinator requires me to liaise between the schools/clients/customers and the internal staff and build a great rapport with the clients.
  • Key responsibilities
  • Equipment Support, helping schools sign up to the Equipment support programme
  • Providing second hand equipment
  • Onboarding of Reporting App
  • Administration for the NZQA project
  • Achievements
  • Achieved monthly targets
  • Confidence in dealing with different difficult situations
  • Leaning of new system eg Salesforce

Accounts Administrator

Auckland Property Management Ltd
06.2019 - 07.2020
  • My role at this company was a very bust role, shifting between the accounts/administration role and Personal Assistant support for three managers
  • Key responsibilities
  • Leaning of new system e.g., Salesforce
  • Data Entry and invoicing
  • Minute taking
  • Managing client accounts and property knowledge/information
  • Preparation of legal documents
  • Overall team support
  • Organisations of meetings and functions
  • Resolving problems - finding solutions
  • Achievements
  • Data Entry and invoicing
  • Extreme multitasking ability
  • Ability to manage stressful situations with patience and calm
  • Empathy and understanding

Facility Management / Administrator / Advisor Support

Craigs Investment Partners
08.2018 - 06.2019
  • My role at this company was highly based on support for the wider team and facility management. I was the go-to person for advisor support and any facility related issues. Assisted with the Fee Remediation Project and event managements
  • Key responsibilities
  • Travel bookings
  • Diary Management
  • Setting up meeting rooms and organising catering/lunch meetings
  • Stationery, stock orders
  • Assisting clients over the phone
  • Assist in Fee Remediation Project
  • Events and travel management
  • Facility management
  • Approving invoices

Front Desk Coordinator/Supervisor

BodyTech Fitness
11.2017 - 07.2018
  • As a Front Desk Coordinator, I was required to coordinate between the members of the gym and the Fitness Instructors and provide support to members. Stepping into a supervisor role very early on required me to overlook the customer facing Administration team.
  • Key responsibilities
  • Data entry
  • First point of communication
  • Face of the company
  • Invoicing/administration
  • Reconciliation of accounts
  • Billing
  • Conflict resolution
  • Achievements
  • In Depth knowledge of Accounts/Administration
  • Confidence in a Management Role
  • Learnt to manage and solve difficult and stressful situations
  • Ability to think on my feet

Education

Bachelor of Chiropractic -

New Zealand College of Chiropractic
01.2017

Diploma in Applied Science - Pre-Chiropractic

AUT
01.2012

Skills

  • Excellent Communication
  • Professional written skills/Minute taking
  • Active listening
  • Customer Service
  • Interpersonal Skills
  • Management Skills
  • Problem Solving
  • Time Management
  • Transferable Skills
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking Abilities
  • Flexible and adaptable
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Hobbies and Interests

Reading/writing, All-time favourite show - Friends, Netball/F45 training, Being in nature, Brunching and shopping, Watching series/movies, Dancing, Holistic approach to Health and Fitness, Chiropractic and Mental Health, Marketing and social media, Finances / Investments

Timeline

Business Services Lead

Future Leadership
04.2025 - Current

Support Services Lead

Spark New Zealand
05.2023 - 02.2024

Sales and Clients Development

PricewaterhouseCoopers
05.2022 - 05.2023

Executive Assistant

Network for Learning
08.2021 - 05.2022

Project Coordinator

Network for Learning
03.2021 - 05.2022

Accounts Administrator

Auckland Property Management Ltd
06.2019 - 07.2020

Facility Management / Administrator / Advisor Support

Craigs Investment Partners
08.2018 - 06.2019

Front Desk Coordinator/Supervisor

BodyTech Fitness
11.2017 - 07.2018

Diploma in Applied Science - Pre-Chiropractic

AUT

Bachelor of Chiropractic -

New Zealand College of Chiropractic

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Karishma Kumar