Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karishma Shaik

Essendon

Summary

Adept Test Engineer and Customer Service Sales Representative with a proven track record at Tech Mahindra and Vodafone Idea. Excelled in defect tracking and customer support, boosting sales revenue and reducing product defects significantly. Skilled in test automation and building customer rapport, demonstrating exceptional verbal communication and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Test Engineer

Tech Mahindra
12.2021 - 03.2024
  • Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
  • Tracked test reports and failures determined by root cause data trends.
  • Reviewed, evaluated, and identified requirements for testability.
  • Reduced product defects by performing thorough root cause analysis and implementing corrective actions.
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Mentored junior team members, sharing best practices in test engineering techniques and tools usage.
  • Improved testing efficiency with the development of automated test scripts using various programming languages.
  • Developed automated test scripts to reduce manual testing time, contributing to faster release cycles.
  • Monitored and evaluated engineering performance to recommend improvements.

Customer Service Sales Representative

Vodafone Idea
10.2018 - 11.2021
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Maintained detailed records of customer interactions, tracking concerns and resolutions.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Education

Bachelor of Science - Electronics And Communications Engineering

Jawaharlal Nehru Technological University Kakinada
Kakinada
05-2017

Skills

  • Test automation
  • Customer support
  • Complaint resolution
  • Customer service
  • Data entry
  • Manual testing
  • Verbal and written communication
  • Call center customer service
  • Inbound phone call management
  • Product and service sales
  • Call handling
  • Script adherence
  • Resolving issues
  • Communicating with clients

Languages

English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual

Timeline

Test Engineer

Tech Mahindra
12.2021 - 03.2024

Customer Service Sales Representative

Vodafone Idea
10.2018 - 11.2021

Bachelor of Science - Electronics And Communications Engineering

Jawaharlal Nehru Technological University Kakinada

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Karishma Shaik