KARISHMA SHARMA
Southbank,VIC
Summary
Enthusiastic and self-motivated completed a counselling degree as well as a post graduate certificate in Criminology and Criminal Justice, Strong educational background focused on counselling and psychology. Proven experience working with clients from a wide variety of demographic and cultural backgrounds. Committed to providing holistic care and healing through evidence-based practice. Over five years' experience in both a professional and voluntary capacity working with disadvantaged and high-risk individuals. Strong foundational understanding of counselling best practices, providing culturally competent care.
Overview
5
5
years of professional experience
Work History
Volunteer
Ishwar Ashraya Trust
Bangalore
02.2008 - Current
- Connect and empower individuals who are vulnerable and facing hardship and difficulties by assisting in facilitating education, employment, food and health care opportunities
- Assist with patient care within supportive environment, including dressing, showering, feeding and community tasks
- Provide medical supplies to those less fortunate within Bangalore and Mumbai
- Used strong interpersonal communication skills to convey information to other stakeholders
- Volunteered with groups and organisations to help programme recipients experience quantifiable improvement.
- Met with other volunteers and program leaders to discuss new service opportunities
- Teamed with community organisations and government agencies to increase outreach and service utilisation.
Palliative Counsellor
Dorothy Impey Home
Melbourne
04.2018 - 02.2019
- Integrated multiple modalities of therapy to meet the needs of clients and residents, including bereavement therapy for family members and residents.
- Advocated for resident needs and ensured care plans provided full spectrum of support and care as needed by each resident
- Wrote daily reports that were shared with other team members (physiotherapists, nurses, and doctors) to ensure consistent care
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity to provide comprehensive care
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Bookkeeper
Ponting & Bunting Accountancy Firm
01.2012 - 06.2014
- Performed general bookkeeping duties for small-sized local business with 2 number of employees
- Managed organisational calendar and facilitated company communication and logistical tasks
- Provides clerical and administrative support to management as requested
- Tracked expenses and income for businesses while organising and maintaining bank statements for checking accounts
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Verified postings to ledgers to confirm accurate entry and account balances.
General Volunteer
Salvation Army
Byron Bay, NSW
01.2012 - 03.2012
- Engaged in 1-on-1 conversations with homeless individuals, to establish personal needs and counsel through current situations
- Developed informal counselling skills, providing safe place to exchange dialogue
- Cleaned facility so that visitors had access to clean shower, bathroom and dining area
- Cooked wholesome meals for those in need
- Developed deeper understanding of community services, forged partnerships with other organisations, and provided appropriate referrals when necessary.
- Enhanced conflict resolution skills working within complex setting where conflict was common
- Strong interpersonal communication skills were utilised to impart information to other stakeholders
- Greeted visitors and answered questions about program, requirements and opportunities
- Spoke with community organisations to boost outreach and highlight programs successes.
Para-Worker/ Mental Health Assistant
Cadabams Hospital
Bengaluru, Karnataka
01.2008 - 01.2009
- Assisted in long and short-term residential care
- Supported patient care, including dressing and feeding tasks and ensuring residents were eating and maintaining cleanliness
- Communicated with residents suffering from various forms of mental illness
- Developed conflict resolution skills and established short- and long-term plans with other staff members for residents with complex issues, such as those with schizophrenia, Asperger's syndrome, and other cognitive disabilities.
- Developed programmes for residents, including group therapy (for addiction and social skills), art therapy, occupational group therapy, and play therapy, in collaboration with a multidisciplinary team that included nurses and psychiatrists. Beneficiated residents through occupational therapy including art therapy, role playing, and games.
- Communicated effectively, both verbally and in writing, with patients from diverse backgrounds
- Treated clients and families with respect and dignity
- Charted on each patient daily
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients
Director
Essence Of the East
Glen Waverley, Australia
03.2004 - 01.2008
- Facilitated successful grocery store/take-away and catering service providing
- Indian and Asian groceries to community
- Spearheaded initiative to bring greater diversity to community while building strong communal relationships
- Responsible for managing staff, employee morale, engagement, job enrichment, and overall personnel development
- Supervised 8 number of employees including leading by example, organising staff roasters and schedules, as well as resolving matters related to human resources
- Oversaw all digital and print marketing initiatives, promotional materials, and brand management and developed effective marketing strategies and initiatives to increase brand awareness of business
- Ensured clear communication channels with employers, vendors, and customers
- Reviewed all financial reports, profit-loss statements, sales reports, and managed general bookkeeping
- Built strong relationships with various suppliers and vendors
- Developed strong decision-making and conflict resolution skills
- Hired and directed teams to achieve daily and long-term operations and business goals
- Provided documentation of processes to comply with regulations and company policies
- Delegated assignments based on plans, project needs and knowledge of individual team members.
Education
CPR First Aid - CPR First Aid And Basic Life Support
Development And Growth PTY LTD
Laverton North VIC 302609.2022
Certificate of Attainment -
ACS Distance Education
Online09.2022
Graduate Certificate - Criminology and Criminal Justice : Criminology and Criminal
Griffith University
Online09.2022
Bachelor of Counselling - Counselling
Australian College of Applied Psychology (ACAP)
Lonsdale St, Melbourne07.2019
Certificate in Mental First AId -
Canadian Mental First Aid Association
Vancouver BC02.2014
Single Unit - Abnormal Psychology
Birkbeck University
Malet St, London, United Kingdom03.2009
Skills
- Customer Needs Assessments
- Mental Health Policy Practice
- Crisis and Trauma therapy
- Trauma Informed Care
- Strong Rapport development
- Hospice and palliative care
- Psychology of Health and Wellness
- Lifespan psychology
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Written Communication
- Planning and Coordination
- Flexible and Adaptable
- Self-Motivated
Timeline
Palliative Counsellor
Dorothy Impey Home
04.2018 - 02.2019
Bookkeeper
Ponting & Bunting Accountancy Firm
01.2012 - 06.2014
General Volunteer
Salvation Army
01.2012 - 03.2012
Volunteer
Ishwar Ashraya Trust
02.2008 - Current
Para-Worker/ Mental Health Assistant
Cadabams Hospital
01.2008 - 01.2009
Director
Essence Of the East
03.2004 - 01.2008
CPR First Aid - CPR First Aid And Basic Life Support
Development And Growth PTY LTD
Certificate of Attainment -
ACS Distance Education
Graduate Certificate - Criminology and Criminal Justice : Criminology and Criminal
Griffith University
Bachelor of Counselling - Counselling
Australian College of Applied Psychology (ACAP)
Certificate in Mental First AId -
Canadian Mental First Aid Association
Single Unit - Abnormal Psychology
Birkbeck University
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