KARISHMA SOHORYE
Perth,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Polyvalent
Fish & Chips
WA, St James
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Mise en place
- Wrapping
Waitress
Pagoda Resort & Spa
Como WA 6152, Australia
- Cleaned tables, removed dirty dishes, and replaced table linens
- Replenished clean linens, glassware, silverware, and dishes
- Cleaned and polished furniture, shelves, walls, and equipment
- Stocked refrigerators with bottled beer and wines
- Take orders from and serve food and beverages to patrons
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
- Answer questions about the menu and make recommendations when appropriate or requested
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
Team Leader Coffee Specialist
Nespresso, Scott and Co ltd
Black River, Mauritius
11.2016 - 06.2023
- Welcome customers with professional manner according to Nespresso Guidelines
- Served customers and followed outlined steps of service
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Identified issues, analyzed information and provided solutions to problems
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Receiving payments, issuing receipts and Vat invoices
- Daily sales banking
- The opening and closing of the outlet.
Retail Assistant
Dream Price Supermarket
Royal Road Palma, Mauritius
07.2016 - 10.2016
- Building business relationships with suppliers
- Stock control and merchandising
- Dispatch.
GYM Hostess
Club Med Albion
Albion, Mauritius
06.2016 - 07.2016
- Registering prospective members
- Guiding the new member
- Providing information on classes and availability.
Senior Supervisor
lakaz la pain Restaurant
Black River, Mauritius
06.2013 - 06.2016
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability
- Assess problems and conflicts and resolved independently
- Evaluated employee performance and coached and trained to improve weak areas
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Computer Operator
SAIM LTD
Quatre Bornes, Mauritius
01.2013 - 05.2013
- Input Data Operator
Secretary
Ramphul Associate
Quatre Bornes, Mauritius
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments
- Typing, preparing and collating reports
- Coordinating mail-shots and similar publicity tasks
Education
Certificate III in cookery & patisserie -
Global College
WAHigh School Certificate -
Skills
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Office Equipment Operation
- Confidentiality and Data Protection
- Cash Drawer Management
- Customer Relations
- Sales expertise
Profession Summary
A confident, highly resourceful and reliable person with an understanding of team working and sale. Good communication skills and flair needed to attract customers; drive sales and develop a business. Flexible in the ability to take challenges when they arise while remaining aware of professional roles. Having an approachable, cheerful and friendly personality and a proven ability to ensure that a customer experience is always relaxing and enjoyable. Now looking for a new and challenging position, one which will make best use of my skills & experience and further my personal development.
Personal Information
Date of Birth: 08 March 1993
Status : Single
Languages
French
Professional
English
Professional
Timeline
Polyvalent
Fish & Chips
10.2023 - Current
Team Leader Coffee Specialist
Nespresso, Scott and Co ltd
11.2016 - 06.2023
Retail Assistant
Dream Price Supermarket
07.2016 - 10.2016
GYM Hostess
Club Med Albion
06.2016 - 07.2016
Senior Supervisor
lakaz la pain Restaurant
06.2013 - 06.2016
Computer Operator
SAIM LTD
01.2013 - 05.2013
Waitress
Pagoda Resort & Spa
Secretary
Ramphul Associate
Certificate III in cookery & patisserie -
Global College
High School Certificate -
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