- Music
- Crafting and DIY Projects
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Drawing and Painting
- Photography
- Dance
- Fashion
- Creative Writing
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Camping (in the warmer months)
Karissa Anderson
Tweed Heads
Summary
Dedicated professional with over 10 years of expertise in high-end hotels and 7 years of experience in mental and physical disability support work. Skilled in administrative tasks, project management, and boosting morale. Known for excellent work ethic and strong communication skills. Motivated Customer Service Representative with 4 years of retail experience, consistently achieving targets and team goals. A team player with a personable and professional demeanor.
Overview
11
11
years of professional experience
Work History
Porter
Queensland Rail
08.2024 - 03.2025
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Support Worker /Personal Care Assistant
Conexson
05.2022 - 06.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted individuals with daily living needs to maintain self-esteem and general wellness.
- Engaged participants in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help participants achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Recognized and reported abnormalities or changes in participants health status to case manager.
- Turned and positioned bedbound individuals to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of individuals and competently responded.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Scheduled and accompanied clients to medical appointments.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Conferred with supervisor to discuss patient condition and medical care.
- Planned activities to encourage movement, stretching and strength building.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained employment across varying fields from in home care to SIL and Retirement Living communities
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Support Worker
Rural Lifestyle Options Australia
05.2022 - 11.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Support Worker
The Disability Trust
06.2021 - 11.2021
- Kept clients engaged in social networks and communities for personal health and growth.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Prepared agendas and took notes at meetings to archive proceedings.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
Personal Support Worker
HCA - Healthcare Australia
06.2020 - 03.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted with daily living activities, running errands, and household chores.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
Disability Support Worker
CPL - Choice, Passion, Life
05.2020 - 03.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Walked participants safely to social activities and school.
- Kept detailed daily logs with care actions, behaviors, and incidents.
- Adhered to company requirements for patient interactions and care standards.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Worked with children and parents to closely monitor and record social, behaviors and paterns.
Disability Support Worker
Kirinari Community Services
05.2019 - 06.2020
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Provided safe mobility support to help patients move around personal and public spaces
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Provided high level of physical support by lifting, adjusting and moving clients
- Checked medication schedules and patient needs to enforce correct medication administration
- Used Procura and Kassidy to maintain records of services performed and apparent condition of patients
- Assisted patients with self-administered medications through home visits and prompting
- Adhered to all company requirements for patient interactions and care standards
- Kept detailed daily logs with care actions, patient behaviors and all incidents
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Completed government mandated NDIS training NSW
- Completed MAPA training
Office Assistant
APO Compounds
06.2018 - 05.2019
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Processed payments and documented account changes for financial accuracy and transparency
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
- Worked with upper management to complete complex projects on tight budgets within specific timeliness
- Kept physical files and digitized records organized for easy updating and retrieval by any team member with access
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
- Streamlined processing procedures for various financial and employee documents to improve traceability
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
Team Manager
Sydney Opera House
10.2016 - 06.2018
Cafe Manager
Locomotive Coffee House
02.2015 - 05.2016
Duty Manager
The Australian Arms Hotel
02.2014 - 10.2015
Cafe Worker
The Hatter's Cafe
10.2014 - 04.2015
Education
Bachelor of Arts - Pathway To Teaching
Western Sydney University
Sydney, NSW09-2015
Skills
- Customer service-oriented
- Excellent communication & Organisational skills
- Professional
- Immaculate Presentation
- Hard working
- Appointment management
- Documentation skills
- Networking with staff
- Supervision
- Problem resolution
Interests
Timeline
Porter
Queensland Rail
08.2024 - 03.2025
Support Worker /Personal Care Assistant
Conexson
05.2022 - 06.2024
Support Worker
Rural Lifestyle Options Australia
05.2022 - 11.2022
Support Worker
The Disability Trust
06.2021 - 11.2021
Personal Support Worker
HCA - Healthcare Australia
06.2020 - 03.2021
Disability Support Worker
CPL - Choice, Passion, Life
05.2020 - 03.2021
Disability Support Worker
Kirinari Community Services
05.2019 - 06.2020
Office Assistant
APO Compounds
06.2018 - 05.2019
Team Manager
Sydney Opera House
10.2016 - 06.2018
Cafe Manager
Locomotive Coffee House
02.2015 - 05.2016
Cafe Worker
The Hatter's Cafe
10.2014 - 04.2015
Duty Manager
The Australian Arms Hotel
02.2014 - 10.2015
Bachelor of Arts - Pathway To Teaching
Western Sydney University
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