Karissa Constantine
Woongarrah,NSW
Summary
Detail-focused and dedicated employee with established interpersonal skills and eagerness to support team members. Highly organised and proactive in handling simultaneous tasks with little oversight.
Reliable and team-oriented nature provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organised team player with attention to detail and courtesy.
Overview
14
14
years of professional experience
Work History
Assistant in Nursing
Uniting Starrett Lodge
Hamlyn Terrace, NSW
08.2013 - 08.2018
- Assisted patients with activities of daily living such as bathing, dressing, grooming, toileting and assisting in feeding patients, changing bedding and transferring.
- Provided emotional support to patients and their families during difficult times.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff.
- Charted daily information such as mood changes, mobility activity, eating percentages and daily continence assessments in iCare database
- Planned, prepared and served meals and snacks according to prescribed diets.
- Counted and recorded inventory levels of linen supplies and re odered and restocked supplies.
- Recorded vital signs including temperature, pulse, respiration rate and blood pressure.
- Performed basic nursing procedures such as changing wound dressings
- Administered medications as prescribed by the physician or registered nurse.
- Helped create a safe environment for patients by following infection control practices.
- Accompanied ambulatory patients on outside trips for recreational activities .
- Facilitated socialization between residents through group activities and one-on-one interactions .
- Turned and repositioned bedridden patients to optimize comfort.
Export Coordinator
Chroma Australia Pty Ltd
Mount Kuring Gai, NSW
09.2008 - 05.2013
- Assisted in the coordination of export shipments for customers, ensuring compliance with applicable regulations.
- Maintained customer records and updated them regularly to ensure accuracy of shipping documents.
- Enter sales orders, produce proforma invoice & create delivery notes in SAP
- Prepared and processed all necessary documentation for international trade transactions, including Commercial Invoices, shippers letter of instruction, multimodal dangerous goods form, bills of lading and certificates of origin & letter of Credit documentation Processes.
- Conducted research on foreign markets to identify potential buyers and suppliers.
- Monitored product shipment status from production through delivery at destination port or airport.
- Negotiated terms of sale with international buyers, including payment methods and payment terms.
- Coordinated the movement of goods between countries by air, sea or land transportation according to customer requirements.
- Created reports detailing shipment costs, timelines and other pertinent information related to exporting activities such as calculating literage, weights & dimensions for consignments
- Ensured timely collection of payments from customers by following up on outstanding invoices.
- Process credits, produce inventory reports & process backorders
- Collaborated closely with colleagues within various departments such as sales, logistics and accounting in order to ensure successful completion of export operations.
- Tracked and traced air shipments in order to maintain current status information.
- Evaluated cost, timing and sustainability factors of different shipping routes to select optimal choices.
- Assist customers with technical support issues regarding the functions and usage of our products.
Holiday Property Manager
The Entrance Estate Agency
The Entrance, NSW
08.2004 - 09.2008
- Greeted customers and provided excellent customer service through effective listening and well developed interpersonal skills.
- Answered multi-line telephone inquiries with polite tone of voice to provide general information and answer inquiries.
- Delegated work to staff, setting priorities and goals.
- Day to day management of upto 130 holiday rental properties.
- Oversaw reservations received from direct calls and provided room availability information.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Negotiated rates with corporate entities related to extended stay contracts.
- Processed payments through different payment methods such as cash, debit and credit cards and bank transfers.
- Maintained up-to-date records of guest database, bookings & payments.
- Generated reports on occupancy levels & the daily cleaning list.
- Responded quickly to customer questions and resolved complaints in a timely manner.
- Performed administrative tasks such as filing documents, preparing invoices, create booking confirmation letters & responding to emails
- Regularly updating the company website including booking sites such as Stayz and Domain.
- Generate promotional materials such as brochures, flyers & tariffs and ensure that they are up to date.
- Assisted customers in selecting suitable holiday accommodation based on individual needs and preferences.
- Conduct regular inspections of holiday units/houses and carry out inventory reports to ensure that they are properly maintained, cleaned and stocked with necessary supplies.
- Coordinated with vendors for maintenance services and repairs as needed.
- Supervised a team of front desk agents, housekeepers, maintenance staff and other personnel.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Issued room keys and arranged after hours collection locations.
- Reconcile the daily banking, holiday bonds & refunds ledger.
- Carry out end of month procedures
Education
Statement of Attainment - Apply First Aid
TAFE
Ourimbah11-2023
Certificate III - School Based Education Support
TAFE
Wyong, NSW07-2023
Certificate III - Aged Care
Intercept Group Pty Ltd
Tuggerah, NSW07-2013
Diploma - Real Estate Management
TAFE
Wyong, NSW12-2003
Certificate IV - Team Leadership
TAFE
Wyong, NSW12-1998
High School Diploma -
Wyong High School
Wyong, NSW12-1997
Skills
- Nursing Support including Administering Medications
- Current First Aid Certificate
- Workplace Safety
- Compassion And Empathy
- Customer Support Experience
- Inventory Replenishment
- Strong Interpersonal Skills
- Data Entry
- Multiple Priorities Management
- Attention to detail
- Records Management
- Issue Resolution
- Calm Demeanor
- Transaction Processing
- Trustworthy & reliable
- Distribution & Export Processes
- Ability to work well under pressure
References
References available upon request.
Timeline
Assistant in Nursing
Uniting Starrett Lodge
08.2013 - 08.2018
Export Coordinator
Chroma Australia Pty Ltd
09.2008 - 05.2013
Holiday Property Manager
The Entrance Estate Agency
08.2004 - 09.2008
Statement of Attainment - Apply First Aid
TAFE
Certificate III - School Based Education Support
TAFE
Certificate III - Aged Care
Intercept Group Pty Ltd
Diploma - Real Estate Management
TAFE
Certificate IV - Team Leadership
TAFE
High School Diploma -
Wyong High School
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