Summary
Overview
Work History
Education
Skills
Timeline
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Karissa Haigh

Emerald,QLD

Summary

Dynamic leader with a proven track record at McDonald's, enhancing team productivity and customer satisfaction through strategic planning and effective communication. Skilled in operations management and staff development, I excel in fostering a culture of excellence and innovation. My approach has significantly reduced operational expenses, demonstrating my ability to drive business growth and team collaboration.

Overview

8
8
years of professional experience

Work History

Supervisor

McDonalds
08.2016 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Demonstrated commitment to the organisation's core values, leading by example and fostering a culture of excellence.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Created and managed business plans and reports, timelines and budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures. Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organisational and time management skills while managing multiple projects.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Enhanced team's sales performance by leading weekly strategy meetings.

Education

Certificate -

Food Safety Supervisor
McDonald's
03.2024

Diploma Of Human Resources Management -

Central Queensland University
Rockhampton, QLD

Graduated Year 12 -

Urangan State High School
Urangan, QLD
2013

Certificate III - Retail Services

McDonald’s
2012

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Inventory Control
  • Strategic Planning
  • Complex Problem-Solving
  • Staff Discipline
  • Processes and procedures
  • Operations Management
  • Schedule development
  • Business Development
  • Data Analytics
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Excellent Communication
  • Delivering high level of workplace health and safety knowledge
  • Active Listening
  • Reliability
  • Team Collaboration

Timeline

Supervisor

McDonalds
08.2016 - Current

Certificate -

Food Safety Supervisor

Diploma Of Human Resources Management -

Central Queensland University

Graduated Year 12 -

Urangan State High School

Certificate III - Retail Services

McDonald’s

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Karissa Haigh