Karl Aledro
Perth,WA
Summary
Qualified [Desired Position] with strong background in client relations and administrative support. Successfully managed client portfolios and resolved inquiries to enhance customer satisfaction. Demonstrated ability in multitasking and effective communication, ensuring seamless client interactions.
Overview
6
6
years of professional experience
Work History
Client Service Associate
BOQ Specialist
02.2021 - Current
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Cross-trained and provided backup support for organizational leadership.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Coordinated with internal teams to ensure seamless execution of client requests, resulting in improved operational efficiency.
Bar Attendant
Crown Perth
01.2019 - 03.2021
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Barista
Hudson's Caffee
01.2019 - 02.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Served an average of 50 customers a day, within a busy Airport with mostly FIFO workers.
Education
Bachelor of Commerce - Banking, Finance, And Accounting
Curtin University
Perth, WA02-2019
Skills
- Performance metrics analysis
- Data entry proficiency
- Client rapport
- Client onboarding process
- Complaint handling
- Administrative and office support
- Teamwork and collaboration
- Multitasking
- Attention to detail
- Microsoft office
Timeline
Client Service Associate
BOQ Specialist
02.2021 - Current
Bar Attendant
Crown Perth
01.2019 - 03.2021
Barista
Hudson's Caffee
01.2019 - 02.2021
Bachelor of Commerce - Banking, Finance, And Accounting
Curtin University
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