Karl Correia
Kingswood,NSW
Summary
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Dedicated, well organised, highly communicative and detail-oriented.
Overview
6
6
years of professional experience
Work History
Pick Packer
Multipack LJM
11.2023 - Current
Shift Supervisor
KFC
11.2021 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Attended annual conference to discuss KPI's, strategy planning and workshops to improve store activity
Voice Picker
Primary Connect
02.2023 - 11.2023
- KPI Target each day (average: 70% Pick Rate) at Yennora: personal achievement of 90-110%.
- KPI Target each day (average: 90% Pick Rate) at Erskine Park: personal achievement of 100-115%.
- Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
- Contributed to a positive work environment by fostering strong relationships with team members and supporting colleagues when needed.
- Achieved faster order completion by accurately interpreting audio commands.
Pick Packer
Multipack LJM
11.2022 - 02.2023
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
- Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Team Member (Cook/Host)
KFC Mount Druitt
01.2019 - 11.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Prepared food efficiently under time constraints for timely service during peak hours.
Education
Higher School Certificate -
St Marys Senior High School
St Marys10.2021
Skills
- Order Accuracy
- Packing Efficiency
- Customer Relations
- Team motivation
- Product and service knowledge
- Money Handling
- Speed and Efficiency
- Reliability and punctuality
- Adaptability to Technology
Timeline
Pick Packer
Multipack LJM
11.2023 - Current
Voice Picker
Primary Connect
02.2023 - 11.2023
Pick Packer
Multipack LJM
11.2022 - 02.2023
Shift Supervisor
KFC
11.2021 - 01.2024
Team Member (Cook/Host)
KFC Mount Druitt
01.2019 - 11.2021
Higher School Certificate -
St Marys Senior High School
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