Karl Dos Santos
Perth,WA
Summary
Motivated and customer-focused professional with a Bachelor's degree in International Business and a strong background in customer service, hospitality, and workshop support. Skilled in communication, time management, and problem-solving, with a proven ability to work effectively both in teams and independently.
Overview
11
11
years of professional experience
Work History
Factory Hand
Britone
Perth, WA
06.2025 - Current
- Work as part of a team assembling wardrobes and shower screens
- Use power tools and machinery to complete production tasks
- Maintain a clean, safe, and efficient workspace
- Follow production schedules and quality standards
Mechanics Assistant
Reddy Mechanical Solutions
Perth, WA
04.2025 - 06.2025
- Support a team of qualified mechanics in daily workshop operations
- Assist with vehicle servicing, repairs, and general maintenance tasks
- Ensure the workshop is clean, organised, and operates smoothly
- Contribute to efficient service delivery and customer satisfaction
Credit Controller
SSE Airtricity
Ireland
01.2023 - 01.2025
- Managed inbound and outbound calls and emails, dealing with customers to help negotiate manageable payment plans
- Contacted customers who had overdue bills and advised of options available
- Navigated multiple internal computer systems to assist with queries
- Maintained high levels of customer satisfaction through efficient service
Customer Advisor
Bank of Ireland Contact Centre
Ireland
01.2022 - 01.2023
- Provided timely, friendly support to customers, resolving a variety of banking issues
- Navigated multiple internal computer systems to assist with queries
- Maintained high levels of customer satisfaction through efficient service
Supervisor / Front-of-House Staff
Nando's
Liffey Valley
01.2019 - 01.2021
- Delivered high-standard food service in a fast-paced environment
- Promoted to supervisor, managing daily operations and mentoring staff
- Ensured team performance aligned with company standards and goals
Chef / Catering Assistant
Hermitage Medical Clinic
Dublin
01.2015 - 01.2019
- Support a team of qualified mechanics in daily workshop operations
- Assist with vehicle servicing, repairs, and general maintenance tasks
- Ensure the workshop is clean, organised, and operates smoothly
- Contribute to efficient service delivery and customer satisfaction
Education
Bachelor of Arts - International Business
Technological University Dublin
01.2022
Leaving Certificate - undefined
St Kieran's College
Kilkenny01.2010
Skills
- White card certification
- Responsible Service of Alcohol (RSA) Certified
- Knowledge of food safety and HACCP
- Customer Service & Conflict Resolution
- Organisational and Time Management Skills
- Verbal & Written Communication
- Proficient with Technology & Computer Systems
- Team Collaboration and Initiative
Personal Qualities
- Reliable, hard-working, and self-motivated
- Highly organised and detail-oriented
- Excellent timekeeper
- Team player with the ability to work independently
Timeline
Factory Hand
Britone
06.2025 - Current
Mechanics Assistant
Reddy Mechanical Solutions
04.2025 - 06.2025
Credit Controller
SSE Airtricity
01.2023 - 01.2025
Customer Advisor
Bank of Ireland Contact Centre
01.2022 - 01.2023
Supervisor / Front-of-House Staff
Nando's
01.2019 - 01.2021
Chef / Catering Assistant
Hermitage Medical Clinic
01.2015 - 01.2019
Bachelor of Arts - International Business
Technological University Dublin
Leaving Certificate - undefined
St Kieran's College