Karl Hanson
Brinsmead,Australia
Summary
Operations Manager with a proven track record of driving revenue growth, achieving a 60% increase at Sirrom Corporation through strategic planning and leadership. Expertise in P&L management and safety compliance, ensuring operational excellence and high service standards. Recognized for implementing cost-cutting measures and streamlining processes to boost productivity. Skilled in strategic planning, process optimization, and team leadership, excelling in fast-paced environments and adapting to changes effectively.
Overview
16
16
years of professional experience
Work History
Village Operations Manager
Sirrom Corporation
BRINSMEAD, QLD
07.2024 - 06.2025
- Oversee end-to-end village operations including food services, accommodation, bar operations, and facilities management (FM).
- Drive overall performance through strong leadership in recruitment, P&L management, and compliance.
- Formulated strategic objectives for departments to align daily operations with long-term business goals.
- Championed a strong safety culture, ensuring strict adherence to safety and hygiene standards.
- Mentored frontline supervisors to improve team engagement and service quality.
- Increased site revenue by 60% from Bar & retail to labor and extended business opportunities.
- Managed daily operations to ensure efficiency and productivity across the organization.
- Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
- Developed training programs for staff to enhance skills and improve service levels.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Measured and reviewed performance via KPIs and metrics.
Soft Services Manager
Downer Defence Services
12.2019 - 07.2024
- Managed Defence services across multiple sites, including accommodation and grounds maintenance.
- Led recruitment, payroll, KPI tracking, and financial reporting for over 35 team members.
- Ensured training and upskilling of all team members to enhance performance.
- Collaborated with cross-functional teams to drive project success.
- Utilized effective interpersonal skills to engage customers and foster relationships.
- Exceeded customer satisfaction by implementing innovative problem-solving strategies.
- Achieved cost savings through development of functional solutions for operational challenges.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Operations Manager
Spotless Services
Mackay, Australia
01.2017 - 05.2018
- Company Overview: Hail Creek Mine (Rio Tinto)
- Serve as an Operations Manager and provide services by assuming the role as Second in Charge to the Contract Manager.
- Pilot and resolve recruitment and HR related issues, as well as execute the business succession plan by identifying and training personnel.
- Assure the fulfilment of all performance, compliance, and legislative standards.
- Led by example and administered all areas including Facilities maintenance, security, housekeeping & catering for up to 1000 personnel, on daily basis.
- Oversaw the day-to-day operations for the seven Santos camps and delivered high-quality customer service, in compliance with Spotless policies.
- Boosted the confidence level of client to renew the contract, as well as improved catering services to raise profit margins.
- Hail Creek Mine (Rio Tinto)
Operations Manager
Spotless Services
01.2015 - 01.2017
- Company Overview: EQ (Santos Contract)
- Led the hiring and recruitment, streamlined and optimized processes, and completed operation in an efficient manner.
- Directed day-to-day responsibilities for the six Santos camps and 4 mobile camps while focusing on COGS and meeting or exceeding KPI targets, which are pre-set in the scope of contract.
- Generated the profit of $90,000 in a month and attained contract extension.
- Maintain P&L levels for all 10 sites.
- EQ (Santos Contract)
Catering & Operations Manager
Spotless Services
Moomba, Australia
01.2012 - 01.2014
- Directed financial operations for catering and retail at Moomba, achieving monthly profits of $270,000.
- Collaborated with Santos representatives to resolve site-related issues efficiently.
- Managed ordering of food and consumables for Moomba Village and mine site.
- Coordinated logistics for food delivery and service staff across multiple venues.
- Supervised catering staff daily to ensure exceptional customer service.
- Developed policies for catering operations, ensuring compliance with health codes.
- Created budgets for catering operations and scheduled staff for event coverage.
- Designed and updated catering menus in partnership with chefs to reflect trends.
Site Manager
Spotless
01.2009 - 01.2011
- Company Overview: Alliance Catering: Wangetti TAVEC, Wangetti QLD, Djarragun College & Wilderness Centre, Gordonvale QLD
- Directly reported to Operations Manager while providing high-quality food operations to icon Far North Queensland educational facilities.
- Cultivated and maintained strong communication and relationships with the clients, as well as trained and instructed staff regarding food safety and OHS.
- Spearheaded the delivery of wage and food costs within a specified contract budget while utilizing ordering and stock control expertise that minimised wastage.
- Alliance Catering: Wangetti TAVEC, Wangetti QLD, Djarragun College & Wilderness Centre, Gordonvale QLD
Education
Certificate of Commercial Catering and Food Science - Kitchen Management
06-1988
Diploma of Management -
Certificate in Licensed Business Development -
Skills
- Windows applications and Microsoft Office Suite
- Safety compliance
- Team leadership
- Cross-departmental coordination
- Effective communication
- Conflict resolution
- Client relationships
- Business and operations management
- Decision-making
- Business development
- Lightspeed POS and INX
- RMS and SAP systems
- Warehouse management systems (WMS)
- Food production management
- Service delivery management
- Business development in hospitality
- Profitability and growth strategies
- Budgeting and P&L management
- Training and development programs
- Customer relationship management
- Strategic planning and forecasting
- Process improvement initiatives
- Hospitality services expertise
- Customer satisfaction enhancement
- Problem resolution techniques
- Teamwork and leadership skills
- Catering and food science knowledge
- Kitchen management practices
- Food safety and financial analysis
- Risk management strategies
- Mental health first aid training
References
- Darren Camilleri, Procurement Manager, Sirrom Corporation, 0474 341 716, darren.camilleri@sirromcorp.com
- Craig Madigan, Chief Executive Officer, Sirrom Corporation, 0429 629 297, Craig.Madigan@sirromcorp.com
- Alan Currie, Former Operations Manager, Downer/Spotless, 0428 237 871
Certificates Training Developments
- Certificate of Commercial Catering and Food Science, Kitchen Management
- Diploma of Management
- Certificate in Licensed Business Development in Hospitality
- Food Safety Supervisor’s Certificate (expired)
- Certificate III in Metalliferous Mining Operations, Open Cut, and Risk Management
- Coal Board S11 Induction and Medical
- Senior First Aid
- Compass IT Systems Training
- Mental health First aid
- Sentis Safety Training
Timeline
Village Operations Manager - Sirrom Corporation
07.2024 - 06.2025
Soft Services Manager - Downer Defence Services
12.2019 - 07.2024
Operations Manager - Spotless Services
01.2017 - 05.2018
Operations Manager - Spotless Services
01.2015 - 01.2017
Catering & Operations Manager - Spotless Services
01.2012 - 01.2014
Site Manager - Spotless
01.2009 - 01.2011
Carlisle Technical College - Certificate of Commercial Catering and Food Science, Kitchen Management
Newcastle - Diploma of Management,
Hospitality - Certificate in Licensed Business Development,