KARL JOSEPH

• Family owned business
• Maintained positive relationships with local community and government officials.
• Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Supervised daily activities of restaurant and 12employees.
• Recruited, hired, and trained talented staff to fill vacancies.
• Developed unique events and special promotions to drive sales.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Trained and guided team members to maintain high productivity and performance metrics.

• Lead the Regional Corridor services team to deliver the routine maintenance of corridor programs to meet business and customer expectations
• Define and deliver regional corridor maintenance programs for the region including input into local annual works plans for Routine and MPM corridor works to ensure delivery in accordance with the scope of works and agreed technical standards and business requirements for corridor maintenance
• Drive program delivery across the regional using a project management focus of safety, risk, environment, quality, budget, timeframes and customer expectations
• Engage, collaborate and coordinate third parties to provide maintenance service
• Reduced high priority defects by 40% within first 3 months of appointment.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Leading Civil Track Team to deliver the routine maintenance of rail assets to meet business and customer expectations
• Define and deliver programs for the City West Territory including input into local annual works plans for Routine and MPM track works to ensure delivery in accordance with the scope of works and agreed technical standards and business requirements for corridor maintenance
• Manage Incident Response - Manage time efficiently in order to complete all task within dead lines
• Delivered regular team meetings for aligned work towards common goals.
• Implemented training programs to maximise team member development and potential.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Ensuring the safe and reliable operation of Infrastructure Fixed Assets, by leading a Multiple Work Groups to carry out regular routine maintenance, inspections and corrective works as per discipline competencies.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Generated reports detailing findings and recommendations.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Maintained database systems to track and analyze operational data.
• Met project deadlines without sacrificing build quality or workplace safety.
• Provided detailed project status updates to stakeholders and executive management.
• Developed and initiated projects, managed costs, and monitored performance.
• Reported regularly to managers on project budget, progress and technical problems.
• Incident Response
• Customer Engagement

• Ensuring the safe and reliable operation of Infrastructure Fixed Assets, by leading a Work Group to carry out regular routine maintenance, inspections and corrective works as per discipline competencies.
• Incident Response
• Attended staff development meetings and workshops and applied information from those events into daily activities.
• Delegated tasks strategically and monitored progress for timely completion.
• Conducted routine inspections to check quality and compliance with established specifications.
• Collaborated with cross-functional teams to maintain project progress.
• Maintained organized work area by cleaning and removing hazards.
• Met production targets and tight deadlines by collaborating closely with team members.
• Prepared reports and technical documentation of day-to-day production processes.

• Maintain Civil Track Assets through preventative and corrective maintenance activities.
• Aluminothermic Welder
• Wirefeed Welder
• Track Inspector (Certifier)
• Followed instructions and procedures to complete assigned tasks.
• Cleaned and straightened work areas to maximize productivity and safety.
• Helped in development of new procedures and processes to improve work performance.
• Incident Response support
• Maintained and repaired facilities, equipment, and tools.
• Generated reports detailing findings and recommendations.

Labour Hire

• Pick and Pack
• Unload Containers
• Railway work
• Construction work
• Performed quality checks on finished products to identify and address discrepancies.
• Utilized hand tools and power tools to assemble products, practicing safety measures.
• Maintained organized work area by cleaning and removing hazards.

Labour Hire

• Pick and Pack
• Unload Containers
• Railway work
• Construction work
• Performed quality checks on finished products to identify and address discrepancies.
• Utilized hand tools and power tools to assemble products, practicing safety measures.
• Maintained organized work area by cleaning and removing hazards.