Karl Martino
Mareeba,QLD
Summary
Dynamic and dependable professional with a strong background in customer service and team coordination, honed at Vincenzo's. Proven ability to resolve issues effectively while maintaining high standards of quality. I am Hungry learner with a keen attention to detail, very reliable and up for any task that is assigned to me.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cook/Barista
Vincenzo's
Mareeba, QLD
03.2023 - Current
- Performed basic administrative duties such as inventory management, ordering supplies.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Resolved customer complaints regarding food quality or services provided.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Evaluated kitchens for sanitary conditions prior to each shift's commencement.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Managed cash registers to execute customer payment transactions.
Barber
Hairport
Mareeba, QLD
01.2021 - 01.2022
- Attended continuing education classes related to barbering techniques.
- Followed established procedures for cutting hair according to customer requests.
- Communicated effectively with customers to create a pleasant experience.
- Scheduled appointments for clients based on availability of staff members.
- Provided excellent customer service by responding quickly to inquiries or complaints.
- Managed cash register transactions accurately and efficiently.
- Provided hair care advice, including product recommendations and styling tips.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Handled incoming phone calls and scheduled appointments.
Night Shift Filler
Coles
Mareeba, QLD
02.2020 - 12.2020
- Performed daily cycle counts for accurate inventory tracking purposes.
- Utilized hand trucks, dollies, hoists, conveyors, or other handling equipment as needed.
- Assisted in unloading products and stocking shelves during night shifts.
- Stocked merchandise on shelves according to company guidelines and standards.
- Maintained cleanliness of store aisles and backroom areas.
- Resolved customer complaints in a professional manner within designated timeframes.
- Adhered to all policies regarding security, safety, attendance, punctuality.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Replenished shelves, and racks with newly acquired or shifted merchandise.
Fruit Picker
The Martins Farm
Mareeba, QLD
03.2019 - 01.2020
- Assisted with loading and unloading trucks with supplies and equipment.
- Sorted and graded produce according to size, shape, color, ripeness, and quality standards.
- Loaded harvested fruit into crates or baskets for transport.
- Collaborated with team members to ensure efficient completion of tasks.
- Communicated effectively with supervisors regarding any issues or concerns.
- Harvested ripe fruits from trees and bushes.
Education
High School Diploma -
Mareeba Sate High School
Mareeba, QLD10-2017
Skills
- Team coordination
- Attention to detail
- Customer service
- Cash management
- Problem-solving
- Professional Appearance
- Eager Learner
- Attentive Listener
- Cooperative
- Dependable
Certification
- Certificate III Mining and Infrastructure
References
References available upon request.
Timeline
Cook/Barista
Vincenzo's
03.2023 - Current
Barber
Hairport
01.2021 - 01.2022
Night Shift Filler
Coles
02.2020 - 12.2020
Fruit Picker
The Martins Farm
03.2019 - 01.2020
High School Diploma -
Mareeba Sate High School
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