Karl Sawyer

• Collaborated with management team to develop strategies that will optimize operational performance.
• Provided guidance to employees on how best to perform their assigned duties.
• Fostered a positive work environment by encouraging communication among staff members.
• Coordinated with vendors regarding delivery schedules and pricing information.
• Enforced safety regulations and monitored job sites for compliance with safety standards.
• Inspected completed jobs for accuracy and conformance to specifications.
• Scheduled preventative maintenance programs for all machinery, vehicles and equipment in the workshop.
• Trained staff in proper operation techniques, safety procedures and quality control measures.
• Prepared reports detailing progress made on projects or other relevant data.
• Developed detailed work plans to ensure efficient use of resources while meeting deadlines.
• Conducted regular inspections of the facility's physical condition; reported any maintenance needs promptly.
• Maintained inventory of tools and materials, ordered additional supplies when necessary.
• Implemented new methods for improving productivity levels within the workshop.
• Monitored production processes, ensuring that products are produced efficiently, effectively and safely.
• Supervised and coordinated activities of workers engaged in repair and maintenance of equipment.
• Assigned tasks to personnel based on qualifications, experience and workloads.
• Investigated customer complaints about service or product quality issues; identified root causes; implemented corrective actions as needed.
• Performed troubleshooting on machines, repaired parts as needed using hand tools or power tools.
• Resolved conflicts between workers related to workflow or scheduling issues.
• Identified opportunities for process improvements to increase efficiency, reduce costs and improve quality of output.
• Supervised projects to uphold schedule requirements and quality demands.
• Managed sites by focusing on safety, operations and productivity.
• Communicated with employees to demonstrate high standards and mitigate issues.
• Established expectations and motivated crews to consistently meet or beat goals.
• Tracked and reported units and labor hours prior to submission of timecards.
• Delegated tasks to multiple employees while maintaining efficient workplace.
• Identified needs of customers promptly and efficiently.
• Enforced company policies, answered coworkers' questions and trained new personnel.
• Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
• Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
• Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.

• Performed routine maintenance and repairs on motor vehicles, including brake systems, electrical systems and engine components.
• Repaired or replaced faulty parts as needed to ensure proper operation of vehicles.
• Ensured that all health and safety regulations were adhered to at all times.
• Performed oil changes, tire rotations, belt replacements, exhaust system repairs, air conditioning services.
• Inspected completed jobs to ensure quality standards were met before delivering the vehicle back to customers.
• Diagnosed mechanical issues using computerized diagnostic equipment and troubleshooting techniques.
• Adhered strictly to safety protocols while performing repair services on motor vehicles.
• Assisted with training junior technicians in automotive repair procedures and practices.
• Attended regular factory-sponsored training courses in order to stay up-to-date with new technologies related to automotive repair.
• Utilized specialized tools such as scan tools, pressure gauges, alignment machines and diagnostic computers to diagnose complex problems with motor vehicles.
• Completed detailed reports documenting service activities performed on each vehicle.
• Ensured that all tools and equipment used were properly maintained and stored safely when not in use.
• Evaluated test results against manufacturer specifications to determine necessary repairs or adjustments required for optimal performance of vehicles.
• Maintained accurate records of all work completed on each vehicle.
• Conducted safety inspections for all motor vehicles prior to release from the shop.
• Replaced worn or damaged parts such as belts, hoses, brakes lines and fuel filters according to manufacturer recommendations.
• Provided technical advice and guidance to other technicians in the garage.
• Maintained certifications and completed training on systems and components.
• Cooperated with other technicians from different disciplines to achieve optimal integration.
• Searched within service and maintenance manuals to perform repairs and diagnosis.
• Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
• Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
• Used diagnostics and troubleshooting tools to identify failures and equipment issues.
• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
• Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
• Planned work procedures using charts, technical manuals and experience.
• Trained and guided employees on correct methods for performing different repairs and maintenance services.

• Identified potential hazards related to vehicle operation such as worn-out tires or malfunctioning brakes.
• Conducted road tests to evaluate performance of the engine, transmission and other major components.
• Ensured compliance with applicable laws, regulations and standards pertaining to vehicle inspection processes.
• Provided detailed reports on inspection findings to management and customers.
• Operated computerized equipment to perform diagnostic tests on engines, transmissions and other systems.
• Communicated effectively with customers regarding inspection results and recommended maintenance plans.
• Verified that all relevant documents were present with the vehicle including registration papers, insurance certificates and service records.
• Performed visual inspections of vehicle interior and exterior components to detect any damage or defects.
• Conducted visual inspections of emission control equipment and smoke emitted from gasoline or diesel vehicles.
• Identified emissions testing procedures and standards appropriate for age and technology of vehicles.
• Replaced worn or damaged parts with new ones following manufacturer's specifications and guidelines.
• Repaired and replaced defective mechanical parts such as valves, bearings, gears, brakes, clutches and other components.
• Troubleshot and repaired fuel injection systems on a variety of vehicles.
• Rebuilt engines by replacing piston rings, crankshafts and camshafts as needed.
• Installed aftermarket accessories on customer vehicles per their requests.
• Performed diagnosis and repair of automotive electrical systems, including wiring harnesses, fuses, relays.
• Diagnosed engine malfunctions using computerized diagnostic equipment.
• Inspected brake systems, steering mechanisms and wheel bearings for proper operational functioning.
• Adjusted and realigned brakes, wheels, bolts and screws to reassemble equipment.
• Used diagnostics and troubleshooting tools to identify failures and equipment issues.
• Removed old oil, replaced filters, and added correct amounts of fluids.
• Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
• Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
• Aligned wheels using special alignment equipment and wheel-balancing machines.

• Performed routine maintenance services such as oil changes, lubrications, tune-ups, filters replacements.
• Provided technical advice on repairs required for customer's vehicles.
• Inspected and maintained vehicles for mechanical, electrical, and safety issues.
• Ensured that work was completed within set time frames while adhering to quality standards.
• Diagnosed and repaired vehicle malfunctions.
• Maintained accurate records of service performed on vehicles in line with company procedures.
• Connected diagnostic equipment to identify problems in the electronic control module of the engine management system.
• Interpreted drawings and schematics to pinpoint sources of mechanical issues.
• Maintained certifications and completed training on systems and components.
• Kept detailed records of repairs, labor involved and parts used.
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
• Inventoried stock, placed orders and verified receipt to keep supplies ready.
• Used diagnostics and troubleshooting tools to identify failures and equipment issues.

• Collaborated with subject matter experts to ensure curriculum content is up-to-date.
• Delivered effective presentations and workshops to trainees in the use of new systems or processes.
• Facilitated group discussions to encourage active participation from learners.
• Monitored learner progress through observation, assessment tools and one-on-one meetings.
• Maintained accurate records of training delivery, student performance evaluations and attendance reports.
• Administered tests and exams according to established guidelines to evaluate learners' knowledge retention.
• Prepared documentation for qualifications frameworks including unit standards, competency profiles.
• Developed innovative methods of instruction tailored towards different learning styles.
• Developed and implemented training plans, programs and materials for staff development.
• Assisted with the preparation of lesson plans, course material and handouts.
• Ensured compliance with regulations governing educational institutions or professional bodies.
• Conducted assessments and provided feedback to learners on their performance.
• Maintained accurate and current electronic database of completed appraisal work.

• Created assignments that focused on problem solving skills within an automotive context.
• Developed and implemented lesson plans for students learning a variety of automotive topics.
• Delivered level one abc vehicle mechanic qualification to students removed from mainstream schools
• Advised students on career opportunities available within the automotive sector.
• Assisted with the development of new courses or curriculum revisions as needed.
• Administered tests at regular intervals throughout coursework to assess student understanding.
• Reviewed textbooks, manuals, journals, and other reference materials to stay up-to-date on current trends in the automotive industry.
• Provided hands-on instruction in the use of tools, techniques, and materials related to automotive repair.
• Monitored student performance in shop activities to ensure safety protocols were followed.
• Instructed students on the operation and maintenance of internal combustion engines.
• Served as a mentor for students seeking guidance on technical issues or personal matters.
• Collaborated with colleagues to develop strategies for improving instructional methods.
• Developed and implemented course curricula and specific lesson plans focused on key areas of instruction.
• Prepared course objectives to follow school's curriculum standards established by school and state.
• Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.

• Replaced worn or damaged parts with new ones following manufacturer's specifications and guidelines.
• Adhered to safety protocols when working on high voltage components within a vehicle's electrical system.
• Performed routine maintenance services such as oil changes, tune-ups and brake repairs.
• Maintained accurate records of all service performed on each vehicle.
• Analyzed test results from computerized diagnostic tests to determine necessary repairs or replacements.
• Repaired and replaced defective mechanical parts such as valves, bearings, gears, brakes, clutches and other components.
• Dismantled gearboxes to inspect them for wear or damage before reassembling them into their original condition.
• Performed diagnosis and repair of automotive electrical systems, including wiring harnesses, fuses, relays.
• Diagnosed engine malfunctions using computerized diagnostic equipment.
• Operated electrical diagnostics equipment to troubleshoot problems in vehicle engines, electrical systems and suspensions.
• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
• Trained and guided employees on correct methods for performing different repairs and maintenance services.
• Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.

Plan, deliver and review pre-trade and post-trade learning programs to personnel
Contribute to continuous improvement of course curriculum and to the development and maintenance of all training resources
Conduct training and assessment validation and provide feedback on apprentice performance
Assist with the scheduling of courses
Maintain all tooling and equipment and report any lost or damaged tooling
Provide monthly activity reports, apprentice reports and maintain accurate, up-to-date training records
Ensure compliance with all company practices, policies and procedures including Work, Health & Safety
Attend all safety meetings and participate in monthly safety inspections
Maintain good housekeeping in the classrooms, workshop and office areas

Carried out diagnostics and the service and repair of vehicles to the highest standard
Trained, coached and developed workshop and service team members to ensure high levels of customer satisfaction and ensure a first time fix is achieved
Discussed issues directly with customers concerning any long term vehicle issues
Maintained skill levels and full awareness of all technology used in the vehicle range
Maintained up-to-date knowledge of all manufacturer technical literature and information
Ensured work area was clean, tidy and in a safe condition and that protective clothing was suitably maintained
Maintained compliance with company Work, Health and Safety policies and procedures
Held and attended regular meetings to ensure all workshop personnel concerns or idea were recorded and reported back to the relevant staff member

• Provided technical support to staff members when questions arose during repair processes.
• Resolved customer complaints related to vehicle repairs or services provided.
• Diagnosed vehicle problems accurately and efficiently.
• Organized training sessions for new employees on shop policies, procedures, and safety regulations.
• Supervised and trained mechanics in the proper use of tools, procedures, and safety protocols.
• Planned workflow schedules for technicians based on their skill level and availability.
• Ensured that all mechanical operations were performed in accordance with established standards.
• Created detailed reports of repair estimates for customers' approval prior to performing any work.
• Coordinated with other departments to ensure timely completion of jobs.
• Assisted in troubleshooting complex mechanical issues when needed.
• Conducted regular audits of equipment condition and maintenance needs.
• Trained and mentored employees in procedures and performance improvement strategies.
• Trained, coached and supported staff members to maximize productivity.
• Managed team of technicians, providing leadership and guidance.
• Analyzed production data to identify trends and areas for improvement.
• Conducted quality control inspections to uphold high standards.
• Acted as a liaison between management and shop floor staff.
• Oversaw daily operations in shop, ensuring efficiency and productivity.
• Fostered a culture of continuous improvement among team members.

• Carried out mobile servicing, repairs and diagnostics to all makes of cars, vans and 4 wheel drives
• Provided excellent customer service by addressing all questions or concerns promptly and courteously.
• Ensured proper installation of new parts through thorough testing procedures prior to returning the vehicle to the customer.
• Developed strong relationships with customers through excellent customer service skills.
• Communicated effectively with customers regarding their vehicle's condition and any recommended additional services or repairs that may be necessary.
• Identified potential causes of failure before performing any repairs or replacements.
• Followed established safety protocols at all times while operating mobile mechanic vehicles.
• Assisted in the diagnosis of complex issues by utilizing technical expertise from other technicians or outside sources when needed.
• Kept up-to-date on industry best practices through continuing education courses.
• Adhered to manufacturers' warranty guidelines for each job completed.

• Prepared documentation for qualifications frameworks including unit standards, competency profiles.
• Developed innovative methods of instruction tailored towards different learning styles.
• Assisted with the preparation of lesson plans, course material and handouts.
• Ensured compliance with regulations governing educational institutions or professional bodies.
• Conducted assessments and provided feedback to learners on their performance.
• Maintained accurate and current electronic database of completed appraisal work.

My role with the institute was to set up and deliver a upgrade qualification from light vehicle to heavy vehicle in one of the mine sites in wa to mechanics already carrying out the role with the correct qualifications.

I advised them of the materials and training methods required and designed and produced the training assessment required.

Unfortunately the qualification delivery schedule could not be agreed on and the upgrade apprenticeship programme was cancelled.

Plan, deliver and review pre-trade and post-trade learning programs to personnel Contribute to continuous improvement of course curriculum and to the development and maintenance of all training resources Conduct training and assessment validation and provide feedback on apprentice performance Assist with the scheduling of courses Maintain all tooling and equipment and report any lost or damaged tooling Provide monthly activity reports, apprentice reports and maintain accurate, up-to-date training records Ensure compliance with all company practices, policies and procedures including Work, Health & Safety Attend all safety meetings and participate in monthly safety inspections Maintain good housekeeping in the classrooms, workshop and office areas

Carried out diagnostics and the service and repair of vehicles to the highest standard
Trained, coached and developed workshop and service team members to ensure high levels of customer satisfaction and ensure a first time fix is achieved
Discussed issues directly with customers concerning any long term vehicle issues
Maintained skill levels and full awareness of all technology used in the vehicle range
Maintained up-to-date knowledge of all manufacturer technical literature and information
Ensured work area was clean, tidy and in a safe condition and that protective clothing was suitably maintained
Maintained compliance with company Work, Health and Safety policies and procedures
Held and attended regular meetings to ensure all workshop personnel concerns or idea were recorded and reported back to the relevant staff member

• Diagnosed and repaired vehicle malfunctions.
• Ensured that work was completed within set time frames while adhering to quality standards.
• Tested components to ensure proper functioning.
• Performed routine maintenance services such as oil changes, lubrications, tune-ups, filters replacements.
• Maintained accurate records of service performed on vehicles in line with company procedures.
• Provided technical advice on repairs required for customer's vehicles.
• Maintained garage safety protocols to meet regulatory and company expectations.
• Monitored shop equipment to maintain safe working condition.
• Maintained certifications and completed training on systems and components.
• Tested engine, safety and combustion control standards to comply with state vehicle requirements.
• Searched within service and maintenance manuals to perform repairs and diagnosis.
• Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
• Filed records with state as part of performing vehicle safety inspections.
• Removed old oil, replaced filters, and added correct amounts of fluids.
• Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.

• Performed regular maintenance and repairs on heavy vehicles to ensure safe operation.
• Inspected, diagnosed, and serviced mechanical systems such as brakes, transmissions, engines, and steering components.
• Utilized computer diagnostic scanners to identify any issues with the vehicle's engine system.
• Conducted routine inspections of vehicles to detect potential problems before they occurred.
• Tested completed repairs for proper performance and road tested vehicles when necessary.
• Diagnosed problems using testing equipment, technical knowledge, and hand instruments.
• Coordinated with vendors and manufacturers for warranty repairs and technical support.
• Interpreted and followed technical manuals and schematics for equipment maintenance.

• Monitored repair activities and provided guidance to technicians when required.
• Identified areas where improvement was needed within the workshop environment and took appropriate action.
• Ensured that health and safety regulations were adhered to by all staff in the workshop environment.
• Maintained detailed records of completed work orders, invoices and other paperwork associated with each job.
• Directed staff members on how best to complete tasks efficiently while meeting quality standards.
• Managed the daily operations of a busy workshop, ensuring efficient and accurate completion of tasks.
• Created reports for senior management on performance metrics, such as labour costs, downtime.
• Provided technical advice to customers regarding potential repairs or replacements needed for their vehicles.
• Organized regular maintenance checks on equipment used in the workshop to prevent breakdowns or delays.
• Reviewed job estimates prior to approval from customers, making sure they are accurate and cost effective.
• Checked production performance for compliance with process standards.

Vacate cleaning services

• Prepared surfaces prior to application of finish coats of stucco or other materials.
• Formulated plaster mixes according to specifications using gauging trowels, measuring boxes, and mixers.
• Taped plastic sheeting on floors and furniture before starting work activities on interior walls and ceilings.
• Measured, cut, bent, and installed metal corner beads to reinforce outside corners.
• Applied waterproof coatings over concrete surfaces such as foundations, steps, and porches.
• Cleaned tools at the end of each job day ensuring they are ready for use next time.

• Maintained records of customer interactions and transactions.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Followed up with existing customers regarding past services performed on their vehicles.
• Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
• Prepared invoices for services rendered and collected payments from customers.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Resolved customer complaints in an efficient and courteous manner.
• Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
• Upsold additional products or services when appropriate.
• Ensured that all customer inquiries were handled promptly and accurately.
• Tracked customer requests, comments, problems, issues and resolutions within designated systems.
• Explained the features and benefits of products or services offered by the dealership to customers.
• Developed strong relationships with customers by providing exceptional customer service.
• Greeted customers and addressed their needs in a professional manner.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Developed new processes to improve efficiency and effectiveness of services offered by the organization.
• Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
• Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
• Assigned tasks to technicians based on their skill level and experience.
• Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
• Monitored technician performance and provided feedback on areas needing improvement.
• Implemented strategies to increase customer loyalty and retention rates.
• Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.
• Identified opportunities for cost savings within the service department while maintaining high quality of services offered.
• Performed daily inspections of tools, vehicles, facilities, and other equipment used by technicians.
• Coordinated with other departments within the organization regarding any changes or updates related to services offered.
• Evaluated technician performance through regular one-on-one meetings, reviews, and surveys.
• Assisted in developing service strategies and budgets to meet customer satisfaction goals.
• Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
• Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
• Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
• Collaborated with customers to offer solutions to service needs.
• Adhered to customer service standards to foster satisfaction and retention.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Pitched in to complete various duties during peak periods or employee absences.
• Coordinated with the warranty department to process claims and provide customer support.
• Established and enforced safety protocols to ensure a safe working environment for all employees.
• Facilitated communication between the service department and other company divisions.
• Oversaw daily operations of the service department, including scheduling and workflow management.
• Established key performance indicators (KPIs) for the service team to measure success and productivity.
• Handled customer complaints and resolved issues promptly to maintain positive relationships.
• Addressed customer questions and concerns regarding products and services.

• Directed staff members on how best to complete tasks efficiently while meeting quality standards.
• Scheduled jobs according to priority levels set by customers or management team.
• Managed the daily operations of a busy workshop, ensuring efficient and accurate completion of tasks.
• Assisted with resolving customer complaints related to repairs carried out in the workshop.
• Implemented new processes to streamline workflow within the workshop environment.
• Provided technical advice to customers regarding potential repairs or replacements needed for their vehicles.
• Organized regular maintenance checks on equipment used in the workshop to prevent breakdowns or delays.
• Monitored repair activities and provided guidance to technicians when required.
• Developed training plans for new and existing staff members in order to improve their skillset.
• Maintained detailed records of completed work orders, invoices and other paperwork associated with each job.
• Created reports for senior management on performance metrics, such as labour costs, downtime.
• Reviewed job estimates prior to approval from customers, making sure they are accurate and cost effective.
• Conducted regular audits of tools and equipment used in the workshop, replacing any damaged items promptly.
• Ensured that health and safety regulations were adhered to by all staff in the workshop environment.
• Utilized hands-on leadership style to keep team members focused on specific jobs and working efficiently.
• Determined corrective actions and developed plans to facilitate changes.
• Optimized tools and equipment to reduce errors.
• Inspected non-conforming parts and conducted root cause analysis.
• Updated documentation for rejected components and finished products.
• Audited internal processes and procedures for quality and compliance purposes.
• Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
• Prepared and presented operational reports to senior management and executive teams.

• Repaired or replaced defective parts such as gaskets, alternators, spark plugs, fuel pumps, radiators, water pumps and starters.
• Replaced faulty wiring harnesses with original equipment replacements.
• Changed transmission fluids to prolong the life of the transmission system.
• Replaced oil filters according to manufacturer's specifications.
• Repaired suspension systems by replacing worn shocks, struts or springs.
• Replaced worn out brake pads and rotors to ensure safe braking performance.
• Installed new tires on vehicles following manufacturer's instructions.
• Adjusted headlights for proper alignment according to state standards.
• Tested batteries to determine charge level and replaced them when necessary.
• Rebuilt engines after major repairs were completed.
• Verified that all parts were installed correctly before road tests were conducted.
• Performed routine maintenance and repairs on a variety of motor vehicles, including brakes, engines, transmissions, electrical systems and air conditioning.
• Diagnosed mechanical problems using computerized diagnostic equipment and technical manuals.
• Reset timing belts to maintain optimal engine operation.
• Checked emissions systems for compliance with state regulations.
• Kept detailed records of repairs, labor involved and parts used.
• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Tested engine, safety and combustion control standards to comply with state vehicle requirements.
• Searched within service and maintenance manuals to perform repairs and diagnosis.
• Maintained certifications and completed training on systems and components.
• Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.

• Complected light vehicle pre apprenticeship