Karla Katsoutas
Shepparton,VIC
Summary
Hardworking and passionate job seeker with strong organisational skills eager to secure the Health Promotion Officer Roll. Excited to bring talent to the growing Health Promotion programs and providing the community with the skill and knowledge regarding healthy eating, exercises and good lifestyle choices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Consumer Care Clinician
Primary Care Connect
08.2019 - Current
- Triage needs and urgency of client's concerns, utilising knowledge and assessment experience to establish eligibility of the individual to the service, urgency and case prioritisation and whether previous services have been in place.
- Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
- Optimized clinic workflow by streamlining processes, improving efficiency, and reducing wait times for patients.
- Increased patient satisfaction through empathetic listening, clear communication, and timely resolution of concerns.
- Maintained up-to-date knowledge on Primary Care Connects Services as well as community services provided throughout the GV, attending conferences and participating in continuing education opportunities.
- Evaluated patient concerns, histories, appearance and responses to form picture of current health state.
Receptionist
Integra Water
01.2019 - 08.2019
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
- Built knowledge on water trading, water share trading & consulting.
Education
Bachelor of Health Sciences - Health Promotion & Nutrition
Deakin University
Melbourne, VIC02.2019
Skills
- Clinical Assessment
- Medical Recordkeeping
- Patient Relations
- Critical Thinking
- Professional Development
- Effective Communication
- Active Listening
- Cultural Competence
- Team Collaboration
Certification
Bachelor Of Health Sciences
References
References available upon request.
Timeline
Consumer Care Clinician
Primary Care Connect
08.2019 - Current
Receptionist
Integra Water
01.2019 - 08.2019
Bachelor of Health Sciences - Health Promotion & Nutrition
Deakin University
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