KARLA MCLAUCHLAN
Wynyard,TAS
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments and ensuring smooth operations. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front of House Employee
The Barracks Restaurant, Wynyard
09.2022 - 04.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Responsible for the safe serving of alcohol, adhering to local regulations and company policies.
- Handled cash transactions and processed payments using EFTPOS, ensuring accuracy in financial exchanges
- Collaborated effectively with team members to ensure smooth operations and customer satisfaction.
Line Processor
Tasland Produce
03.2023 - 11.2023
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Graded and cut seed potatoes with precision to ensure quality standards were met.
- Operated machinery and worked efficiently along a conveyor belt to optimize production flow
- Safely operated a forklift for the transportation of materials within the facility.
- Maintained strict hygiene and workplace safety standards to promote a safe and clean working environment.
PROCESS WORKER
AGRONICO
01.2021 - 11.2021
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environment practices.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Prepared, boxed, and staged outgoing shipments.
- Operated mobile equipment such as forklifts and pallet jacks.
- Participated in regular safety meetings, promoting a culture of awareness and compliance within the workplace.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
Process Worker
LION CHEESE FACTORY
01.2021 - 11.2021
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environment practices.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Operated mobile equipment such as forklifts and pallet jacks.
- Participated in regular safety meetings, promoting a culture of awareness and compliance within the workplace.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Provided support to new team members, helping them quickly acclimate to the work environment and learn essential tasks.
Bar, Gaming & TOTE Attendant
SEABROOK HOTEL
03.2012 - 03.2016
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Enhanced guest experience by providing prompt and courteous service during their visit.
- Efficiently took orders and delivered food service, ensuring timely and accurate fulfillment.
- Utilized POS systems for processing transactions, maintaining accurate records of sales.
- Managed bar operations, including beverage preparation and presentation, to meet customer preferences.
Marquee Labouring Assistant
MARQUEE HIRE
05.2009 - 11.2011
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Assisted in the setup and dismantling of marquees, ensuring timely completion to meet customer deadlines
- Performed labor-intensive tasks while abiding by workplace safety protocols to maintain a safe working environment.
- Facilitated onboarding process for new hires, accelerating their integration into team.
Education
High School Diploma -
Wynyard High School
Wynyard, TAS11.2008
Skills
- Strong Work Ethic
- Phone Etiquette
- Cash handling proficiency
- Money Handling
- Staff Coordination
- Food Safety
- Food and Beverage Service
- Quality Control
Certification
SITHFAB021 - Provide Responsible Service of Alcohol.
TLILIC0003 Licence to Operate a Forklift
Full Tasmanian Drivers License
Timeline
Line Processor
Tasland Produce
03.2023 - 11.2023
Front of House Employee
The Barracks Restaurant, Wynyard
09.2022 - 04.2024
PROCESS WORKER
AGRONICO
01.2021 - 11.2021
Process Worker
LION CHEESE FACTORY
01.2021 - 11.2021
Bar, Gaming & TOTE Attendant
SEABROOK HOTEL
03.2012 - 03.2016
Marquee Labouring Assistant
MARQUEE HIRE
05.2009 - 11.2011
SITHFAB021 - Provide Responsible Service of Alcohol.
TLILIC0003 Licence to Operate a Forklift
Full Tasmanian Drivers License
High School Diploma -
Wynyard High School
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