Summary
Overview
Work History
Education
Skills
References
Timeline
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Karla Passos

Sydney, Bondi,Australia

Summary

With seven years of experience in the electrical sector, I specialize in optimizing processes, developing dashboards and KPIs, and excelling as a project manager. While my background is in electrical engineering, I believe my skills are transferable across sectors.

Proficient in Power BI, Excel, SQL, ERP, SAP, and various reporting tools, I excel in data-driven decision-making and process enhancement. My strong critical thinking and problem-solving abilities have driven innovative solutions to improve performance metrics.

Now seeking opportunities in the Australian industry, I am confident that my background in process optimization, dashboard development, and project management will enable me to contribute effectively to your team's success.

Overview

8
8
years of professional experience

Work History

Assitant Duty Manager

Tilley & Wills Hotels
Sydney, NSW
11.2023 - Current
  • Provided support to the Duty Manager in all areas of responsibility including customer service, operational planning and staff development.
  • Maintained accurate records of stock levels and ordering new supplies as required.
  • Developed strategies to maximise sales opportunities within the department.
  • Greeted customers and provided excellent customer service.

Operational and Technical Performance Engineer

Iberdrola
, Brazil
10.2019 - 06.2023
  • Managed plans for distribution and subtransmission construction, maintenance, and improvement
  • Developed KPIs to measure performance and identify improvement opportunities
  • Prepared regulatory reports and strategic presentations for decision-making
  • Collaborated cross-functionally to enhance process understanding and resource allocation efficiency.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.

Customer Relationship Sector for Public Authorities Analist

Iberdrola
, Brazil
08.2018 - 09.2019
  • Handled requests from State Agencies and Fernando de Noronha Island, facilitating process improvements
  • Led corrective actions for the Strategic Hub, implementing process automation and workflow enhancements
  • Spearheaded employee engagement initiatives within the Commercial Superintendence.
  • Identified customer needs and provided solutions to meet their requirements.

Commercial Department - Relationship Management Intern

Iberdrola
, Brazil
10.2016 - 07.2018
  • Managed customer processes and demands, optimizing workflows and automating processes
  • Proficient in Credit Recovery, Acquisition, Distributed Generation, and Contracts units.
  • Created detailed reports outlining project progress and results.
  • Attended meetings with clients to discuss project requirements and timelines.

Education

Master of Business Administration (MBA) in Project and Process Management -

FGV
Pernambuco, BRA
06-2023

Bachelor's degree in Industrial Engineering -

University of Boa Viagem
12-2018

Skills

  • Executive team leadership
  • Project manager
  • Team player
  • Technical reporting
  • Design optimization
  • Process Improvement
  • Project Planning
  • Renewable energy

References

References available upon request.

Timeline

Assitant Duty Manager

Tilley & Wills Hotels
11.2023 - Current

Operational and Technical Performance Engineer

Iberdrola
10.2019 - 06.2023

Customer Relationship Sector for Public Authorities Analist

Iberdrola
08.2018 - 09.2019

Commercial Department - Relationship Management Intern

Iberdrola
10.2016 - 07.2018

Master of Business Administration (MBA) in Project and Process Management -

FGV

Bachelor's degree in Industrial Engineering -

University of Boa Viagem

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Karla Passos