Karla Sommers
Gold Coast,QLD
Summary
Demonstrated ability to boost customer satisfaction through exceptional service and effective problem-solving. skilled in data entry and client communication, showcasing strong team collaboration skills. Thrives in fast-paced environments, ensuring seamless operations while maintaining a positive attitude.
Overview
3
3
years of professional experience
Work History
Reservation Agent
Dorsett Hotels
Mermaid, QLD
10.2024 - Current
- Routed calls to the correct department based on caller needs.
- Coordinated hotel room bookings, managing both incoming and outgoing reservations.
- Assisted customers with inquiries regarding availability, rates, policies, and services while maintaining a positive and helpful attitude.
- Managed reservations, including bookings, cancellations, and modifications, through Opera software.
- Upsold additional services, including upgraded rooms and special packages, to improve customer experience and meet company sales objectives.
- Processed payments, refunds, and adjustments to guest accounts in compliance with company policies.
- Collaborated with front desk and housekeeping departments to ensure a seamless guest experience.
Guest Service Agent
Meriton
Southport, QLD
06.2023 - 10.2024
- Processed guest check-ins and check-outs efficiently, ensuring a smooth and hassle-free experience.
- Handled guest billing, processed payments, and issued invoices efficiently.
- Resolved guest inquiries and concerns promptly in person, over the phone, and via email, ensuring high levels of satisfaction.
- Resolved customer complaints and service issues in a professional and timely manner, ensuring high levels of customer satisfaction.
Guest Service Agent
Hamilton Island Enterprises
Hamilton Island, QLD
12.2021 - 05.2023
Education
High School Diploma -
Coombabah State High School
Coombabah12-2019
Skills
- Data entry
- problem-solving
- Time management
- customer service
- Friendly, positive attitude
- Phone etiquette
- Team collaboration
- Client communication
Timeline
Reservation Agent
Dorsett Hotels
10.2024 - Current
Guest Service Agent
Meriton
06.2023 - 10.2024
Guest Service Agent
Hamilton Island Enterprises
12.2021 - 05.2023
High School Diploma -
Coombabah State High School
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