Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karla Wikaire

Birkenhead,SA

Summary

PLEASE NOTE: My current employer does not know I am looking for a new position. I am more then happy to discuss this in detail.

Highly experienced hospitality and customer service based individual looking for 30+ hours per week in Bar and Gaming. Preferably a Duty Manager based role but would be willing to prove my worth first.

Overview

2
2
years of professional experience

Work History

Duty Manager- Gaming

Cavan hotel
Adelaide, SA
10.2023 - Current
  • Organized and coordinated special events for the gaming area, such as promotions for Jackpot club
  • Replenished and rotated food and beverage stock
  • Operated state of the art replenishment terminals to ensure monies were available to patrons
  • Customer service and satisfaction first and foremost
  • Re-filled ATM terminals
  • Shifts varied from late night starts and early finishes to early starts and late afternoon finishes
  • Followed gaming policies and procedures to ensure compliance with regulatory requirements
  • Supervised and trained staff
  • Duty manager in charge during gaming close shifts
  • Banking of gaming takings
  • Prepared food and beverages for gaming patrons
  • Monitored floor with a keen eye for problem gambling and aml
  • Resolved customer complaints and payout errors
  • Logged jobs with appropriate companies for gaming machine, atm and site controller issues

Customer Service Officer

West Beach Parks
West Beach, SA
11.2022 - 09.2023
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
  • Answered customer inquiries via telephone, email and face-to-face contact
  • Resolved customer issues in an efficient and timely manner
  • Booked and altered reservations in system
  • Managed reception area during extremely busy periods
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Assisted interstate and international guests with travel arrangements
  • Reported guest issues, safety and maintenance concerns immediately to appropriate teams
  • WH&S representative for CSO team
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets
  • Made outbound calls to obtain account information

Bartender

The Fed
Semaphore, SA
03.2022 - 11.2022
  • Balanced front bar, TAB and bistro tills daily and generated sales reports for management
  • Worked extremely well under pressure (busy band nights)
  • Recommended food and drinks to patrons based on preference, pairings and special promotions
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
  • Trained new bartenders on drink preparation and upselling techniques
  • Checked identification of guests to verify age requirements for alcohol purchase
  • Worked bistro many nights by myself with no issues
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
  • Assisted with gaming room clearances and closing of hotel
  • Proficient in both open and closes in Front bar, TAB and Bistro

Education

Certifications

Skills

  • Working with others
  • Fair and friendly
  • Honest and responsible
  • Genuine love for building rapport with regulars
  • Outstanding customer service skills
  • POS Systems
  • Time Management
  • Willingness to learn and progress in career
  • Cash Handling
  • Self Motivation
  • Team building
  • Patience for people

References

References available upon request.

Timeline

Duty Manager- Gaming

Cavan hotel
10.2023 - Current

Customer Service Officer

West Beach Parks
11.2022 - 09.2023

Bartender

The Fed
03.2022 - 11.2022

Certifications

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Karla Wikaire