Karla Wilson
KINGSTON BEACH,TAS
Summary
Passionate Beauty Therapist with 16 years experience. Offering extensive understanding of personalised and detailed skin care while maintaining long-term customer relationships and promoting client comfort during all procedures.
Overview
17
17
years of professional experience
Work History
Diploma Beauty Therapist
Sharkra MediSpa
10.2006 - Current
- Ensured work areas, tools, and equipment clean and properly sanitised
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analysed client needs and developed individualised and continuous treatment plans.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Promoted additional products and services to increase sales numbers and revenue.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty.
- Trained new staff in product knowledge and customer service protocols.
Salon Manager
Sharkra MediSpa
06.2009 - 01.2018
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Coached and trained employees to optimise performance and achieve demanding business objectives.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Implemented process improvement to shape organisational culture, optimise procedures for higher efficiency and help company evolve and grow.
Education
Cert IV - Training And Assessment
Skills Institute
Hobart, TAS09.2014
Advanced Diploma - Beauty Therapy
Tasmanian School of Beauty Therapy&Health Science
Hobart12.2006
Skills
- Strong Communication and Interpersonal Skills
- Operations of -
Laser Genesis Excel V
Pico Laser
Trusculpt
SHR
LED Therapy
Dermapen Skin Needling
Potenza RF Micro Needling
HIFU machinery
Skin Analysis
Facials and Chemical Treatments
Herbal Aktiv Peels
Microdermabrasion
Ear Piercing
Counter Management
Salon Policies and Procedures
Safe Equipment Handling
Timeline
Salon Manager
Sharkra MediSpa
06.2009 - 01.2018
Diploma Beauty Therapist
Sharkra MediSpa
10.2006 - Current
Cert IV - Training And Assessment
Skills Institute
Advanced Diploma - Beauty Therapy
Tasmanian School of Beauty Therapy&Health Science
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