Overview
Work History
Education
Skills
Timeline
Generic

KARLAYA WILLIAMS

Peak Hill,Australia

Overview

12
12
years of professional experience

Work History

CLIENT SERVICE OFFICER HOUSING SERVICES- TRAINEE

ABORIGINAL HOUSING OFFICE
Parkes, Australia
08.2022 - Current
  • Company Overview: Homes NSW, Department of Communities and Justice, Parkes, NSW
  • Assess and triage clients that present as homeless for social housing assistance.
  • Provide advice and assistance to clients on housing options based on their eligibility.
  • Provide referrals where additional support requirements are identified.
  • Engage and partner with non-Government organisations.
  • Undertake weekly study for Certificate III Community Services.
  • Assess and process Applications for Housing Assistance.
  • Review of applications.
  • Answering central telephone system and directed calls accordingly.
  • Homes NSW, Department of Communities and Justice, Parkes, NSW

RECEPTIONIST

Redi.E
Dubbo, Australia
08.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Book board rooms for extended clients.

HOME CARE WORKER

Australian Unity
Peak Hill, Australia
10.2015 - Current
  • Administered medication as directed by physician.
  • Monitored and maintained cleanliness, sanitation, and organization of client's home.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed rapport to create safe and trusting environment for care.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

HOUSE CLEANER

Multiserve Group Pty Ltd
Goldmines, Australia
10.2013 - Current
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Maintaining restroom hygiene.

BUSINESS SUPPORT OFFICER

ABORIGINAL HOUSING OFFICE
Dubbo, NSW 2830, Australia
02.2024 - 05.2025
  • Company Overview: Homes NSW, Department of Communities and Justice, Housing Services
  • Provide a range of routine administrative activities to contribute to the efficient and effective operation of the team/unit that support delivery of services to Services Our Way clients/customers.
  • Process business information and contribute to the maintenance of administrative systems to ensure the flow of information is in accordance with standards and guidelines.
  • Use relevant technology to prepare documentation and presentation material to support business.
  • Support the use of business unit filing systems in accordance with standards and guidelines, by creating, storing, retrieving and tracking files to ensure the accurate and safe storage of information.
  • Work and maintain regular contact with other business areas to effectively arrange meetings and manage the flow of business information.
  • Provide reception duties as necessary, respond to enquiries and escalate issues appropriately to ensure queries are responded to in a timely manner.
  • Homes NSW, Department of Communities and Justice, Parkes, NSW

PARENTSNEXT FAMILY SUPPORT CONSULTANT

JoblinkPlus
Parkes, Australia
  • Identify and arrange suitable and meaningful activities for Participants, with a particular focus as required on Early School Leavers and Aboriginal and Torres Strait Islander Participants.
  • Monitor and maintain contact and support with Participants who are linked to specific activities, coordinating alternative activities as required in conjunction with their.
  • Coordinate Joblink Plus contribution to Community of Practice meetings as required and foster collaboration with other service providers.
  • Conduct post-placement support activities and claim processing.
  • Complete all contractual claim requirements to ensure quality organisational outcomes.
  • Access Participant funding and complete and maintain all relevant documentation, utilising all relevant organisation and government system.
  • Monitor and report on service excellence areas in line organisational purpose and values, as well as contractual requirements.

Education

Certificate 4 -

Community Services
09-2018

Skills

  • Microsoft office
  • Reporting expertise
  • Billing
  • Administrative support
  • Case management
  • Housing policy
  • Client assessment
  • Data entry
  • Customer service
  • Team collaboration
  • Client relationship building

Timeline

BUSINESS SUPPORT OFFICER

ABORIGINAL HOUSING OFFICE
02.2024 - 05.2025

CLIENT SERVICE OFFICER HOUSING SERVICES- TRAINEE

ABORIGINAL HOUSING OFFICE
08.2022 - Current

RECEPTIONIST

Redi.E
08.2022 - Current

HOME CARE WORKER

Australian Unity
10.2015 - Current

HOUSE CLEANER

Multiserve Group Pty Ltd
10.2013 - Current

PARENTSNEXT FAMILY SUPPORT CONSULTANT

JoblinkPlus

Certificate 4 -

Community Services

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KARLAYA WILLIAMS