Karleasha Mitchell
Swan Hill,VIC
Summary
Proven track record in enhancing client support networks and crisis management at Coomealla Health Aboriginal, showcasing strong policy understanding and problem-solving skills. Excelled in fostering self-sufficiency and improving service delivery standards, significantly contributing to positive client outcomes. Demonstrates exceptional cultural competency and ethical practice, ensuring high-quality, client-centered care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Targeted Earlier Intervention
Coomealla Health Aboriginal
08.2023 - 07.2024
- Collaborated with community partners to expand available services and resources for clients, fostering stronger support networks.
- Accurately completed safety incident reports and documented in each electronic health record.
- Conducted comprehensive assessments to identify client needs and appropriate resources for support.
- Supported program participants in effective self-management of crises and critical situations.
- Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
- Promoted self-sufficiency among clients through skill-building activities focused on problem-solving, decision-making, and goalsetting.
- Managed caseloads efficiently while maintaining high-quality service delivery standards.
Youth Worker
BMEET
01.2020 - 04.2021
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
Receptionist
DHHS
02.2013 - 12.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
No Degree -
Swan Hill College
Swan Hill, VICSkills
- Client Advocacy
- Policy understanding
- Ethical Practice
- Service planning
- Cultural Competency
- Referral Knowledge
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
Certification
First Aid
C License
Community engagement
Advocating for others
Connecting with mob on a daily basis - in and out of work hours
Organising programs such as
- elders Group
- Women's group
- Cultural events
- community events
Client outreach
Night patrol (Voluntary)
Timeline
Targeted Earlier Intervention
Coomealla Health Aboriginal
08.2023 - 07.2024
Youth Worker
BMEET
01.2020 - 04.2021
Receptionist
DHHS
02.2013 - 12.2013
No Degree -
Swan Hill College
First Aid
C License
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