Drew Boucher

• Monitored customer feedback to implement changes that enhanced service delivery.
• Established efficient inventory ordering and delivery tracking processes.
• Provided technical assistance and troubleshooting support for clients.
• Negotiated contracts with vendors, suppliers, and customers to optimize costs.
• Developed business marketing advertisements and website tools for client engagement.

• Delivered detailed product information to customers, covering features, prices, and availability.
• Developed sales strategies and set targets for diverse accounts.
• Ensured customer satisfaction through follow-up support after purchases.
• Collaborated with marketing team to create promotional materials for campaigns.
• Advised customers on best practices for utilizing company products.

Analyzed customer needs to identify tailored solutions.

• Established long-term relationships with key client contacts.
• Participated in training sessions on new products and industry trends.

• Worked with management team to improve workflows and eliminate unnecessary tasks.
• Answered incoming calls from customers regarding technical inquiries and services.
• Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
• Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
• Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
• Generated weekly, monthly, quarterly summary reports on key performance indicators.
• Monitored performance metrics related to service operations such as response times, quality assurance.
• Processed customer orders accurately and promptly.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Implemented and developed customer service training processes.
• Responded proactively and positively to rapid change.
• Increased efficiency and team productivity by promoting operational best practices.
• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Tested new software and hardware prior to deployment (using Job ready).
• Maintained servers and systems to keep networks fully operational during peak periods.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Diagnosed and troubleshot hardware, software and network issues.
• Experience using Tyims Software, Job Ready, ADMS, And Microsoft Excell
• Managed over 50 calls per day/ Inbound centre calls

• Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
• Generated monthly accounts receivable reports to submit developments for management review.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Inspected account books and recorded transactions.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Handled day-to-day accounting processes to drive financial accuracy.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Input financial data and produced reports using Xero Software.

• Facilitated client satisfaction and renewed customer relations to drive growth.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Stayed current on company offerings and industry trends.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Experience using Wincollect, Casper, RP Data, and other governing software
• Managed Over 75 Customer Calls per day.