Overview
Work History
Education
Skills
Timeline
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Karlee Harwood

Kellyville,NSW

Overview

14
14
years of professional experience

Work History

Retail Sales Assistant

Betts Shoes
04.2017 - Current
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Waitress

Richmond Club Bistro
04.2016 - 06.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Receptionist

Richmond Aged Care
04.2016 - 04.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Senior Hairdresser

Amber Style And Beauty
02.2011 - 04.2015
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.

Education

Year 10 Certificate -

Our Lady of Mercy College
Parramatta, NSW

Certificate III - Hairdressing

Meadowbank Tafe
NSW
04.2008

Skills

    Great customer service

    Great eye for detail

    Great communication skills

    Always keen to learn

Timeline

Retail Sales Assistant

Betts Shoes
04.2017 - Current

Waitress

Richmond Club Bistro
04.2016 - 06.2018

Receptionist

Richmond Aged Care
04.2016 - 04.2018

Senior Hairdresser

Amber Style And Beauty
02.2011 - 04.2015

Year 10 Certificate -

Our Lady of Mercy College

Certificate III - Hairdressing

Meadowbank Tafe

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Karlee Harwood