Summary
Overview
Work History
Skills
Timeline
Generic

KARLEE JAMES

Singleton,NSW

Summary

Motivated business professional bringing 8 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Ready to leverage training and experience to take on new professional challenges.

Overview

18
18
years of professional experience

Work History

Owner/Director

Intro Hairdressing
05.2015 - 02.2023
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Manage a small team, delegate tasks etc
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed employee's individual strengths and initiated mentoring program to improve areas of weakness.

Events/Travel Coordinator

Flash Fotos
01.2014 - 03.2015
  • Researching and planning of national events at locations all over Australia
  • Organising travel for team of 16
  • Managing corporate travel accounts
  • Managing rosters for FIFO teams
  • Working closely with accounts manager to ensure invoices managed and paid in a timely manner
  • Communicating with vendors to organise venue hire and setups according to specific requirements
  • Computer Software Programs (fast learner):
  • Adobe Editor signing contracts/leasing agreements etc
  • Google Calendar for Rostering, Staff Travel, Invoices, Agreements,
  • Excel/Word/Numbers, Dropbox, Quickbooks
  • Verified and finalized arrangements to deliver smooth and efficient travel for employees.
  • Arranged hotel accommodations, cars or drivers and all related documentation.
  • Set up domestic and international flights for staff and contractors.
  • Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
  • Reviewed, input and paid invoices for travel-related services.
  • Identified and eliminated safety hazards and issues during travel.
  • Helped senior managers make effective decisions based on current and accurate reporting.

FIFO Stylist / Sales Assistant

Flash Fotos
02.2011 - 03.2015
  • Conducting presentations to clients, sales, setting up displays
  • General administration duties, making bookings, reception duties, filing, archiving
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Co-Manager / Senior Stylist

Stefan Hair Fashion
02.2010 - 02.2011
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.

Hairdresser

Kerrie Di Mattia Hairdressing
01.2005 - 01.2010
  • Worked here from work experience, through apprenticeship to becoming a qualified hairdresser
  • Including casual work concurrent with Bunnings employment
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.


Retail

Bunnings Warehouse
01.2006 - 01.2008
  • Register operator, service desk, general retail enquiries, stock take etc.

Skills

  • Staff Management
  • Client Service
  • Staff Training
  • Customer Relations
  • Verbal and Written Communication
  • Business Planning

Timeline

Owner/Director

Intro Hairdressing
05.2015 - 02.2023

Events/Travel Coordinator

Flash Fotos
01.2014 - 03.2015

FIFO Stylist / Sales Assistant

Flash Fotos
02.2011 - 03.2015

Co-Manager / Senior Stylist

Stefan Hair Fashion
02.2010 - 02.2011

Retail

Bunnings Warehouse
01.2006 - 01.2008

Hairdresser

Kerrie Di Mattia Hairdressing
01.2005 - 01.2010

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KARLEE JAMES