KARLEE JAMES
Tallebudgera,QLD
Summary
Customer-orientated supervisor with proven track record of effectively managing teams, administration and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, ability to work under pressure in fast-paced environments, adaptabliity and positive communication to create a harmonious workplace. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity. Prepared to leverage experience for new professional challenges.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor St Hilda's Uniform Shop
St Hilda's School
03.2025 - Current
- Utilise MSA Back Office, MSA Point of Sale, TASS, Teacher Kiosk, and Outlook to enhance operational efficiency.
- Welcome new students and families while coordinating school uniform organisation for events.
- Data entry, receiving stock, filing paperwork, and maintain student records efficiently.
- Facilitate communication among administrators, teachers, parents, and students to ensure clarity.
- Maintain accurate financial records regarding school expenditures to support budgeting efforts.
- Negotiate with suppliers to secure cost-effective resources for school operations.
- Manage stock levels by planning and forecasting orders to meet demand.
Front of House Supervisor
Little Plate
06.2023 - 09.2023
- Managed day-to-day front-of-house operations to uphold quality and meet customer expectations.
- Greeted customers to create a welcoming atmosphere.
- Answered phones and coordinated bookings efficiently.
- Addressed customer concerns promptly to resolve issues effectively.
- Maintained a positive team environment through encouragement of teamwork.
- Maximised team productivity by delegating tasks expertly to staff.
- Performed general administrative tasks to support operational efficiency.
Owner/Manager
Intro Hairdressing
05.2015 - 02.2023
- Streamlined day-to-day business operations to enhance overall efficiency and productivity.
- Managed budgets, accounts, and costs to optimise operational performance.
- Led a small team while effectively delegating tasks to ensure workflow continuity.
- Trained and motivated employees to excel in daily business functions.
- Established foundational processes to support consistent business operations.
- Cultivated strong customer relationships through effective interaction and communication.
- Resolved issues with problematic customers, supporting employees in maintaining service quality.
Events/Travel Coordinator
Flash Fotos
01.2014 - 03.2015
- Researched and planned national events across Australia, ensuring successful execution.
- Organized travel logistics for 16-member team, optimizing schedules and resources.
- Managed corporate travel accounts, maintaining compliance and budgetary guidelines.
- Coordinated rosters for FIFO teams to maximize workforce efficiency.
- Collaborated with accounts manager to ensure timely invoice management and payments.
- Communicated with vendors to arrange venue hire and setups according to specifications.
- Verified arrangements to facilitate smooth travel experiences for employees.
- Arranged accommodations, transportation, and documentation for domestic and international travel.
FIFO Stylist / Sales Assistant
Flash Fotos
02.2011 - 03.2015
- Conducted client presentations to enhance engagement and drive sales.
- Executed general administration tasks, including bookings and reception duties.
- Established strong rapport with clients through consistent service delivery.
- Trained junior staff members in styling techniques and customer service standards.
- Maintained cleanliness and sanitation of work areas, tools, and equipment to reduce health risks.
Co-Manager / Senior Stylist
Stefan Hair Fashion
02.2010 - 02.2011
- Strategically delegated daily activities to enhance team efficiency and monitor output.
- Fostered a professional, organized, and safe work environment for employees and patrons.
- Resolved staff conflicts through active listening and effective mediation strategies.
- Motivated employees to maintain productivity and engagement in their roles.
- Addressed customer issues promptly, implementing corrective actions to strengthen relations.
Hairdresser
Kerrie Di Mattia Hairdressing
01.2005 - 01.2010
- Progressed from work experience to apprenticeship, ultimately achieving qualification as a hairdresser.
- Managed reception desk operations, including phone call handling and appointment scheduling.
- Collected payments for services rendered while ensuring accurate transaction records.
- Balanced casual work responsibilities alongside employment at Bunnings.
Retail
Bunnings Warehouse
01.2006 - 01.2008
- Managed service desk operations, addressing general retail inquiries and conducting stock takes.
Skills
- Customer service
- Student and parent relations
- Financial management
- Strong organisation
- Time management, prioritising tasks and completing in timely matter
- Attention to detail
- MSA Back Office, TASS, Microsoft Office Software experience
References
Name: Melissa Kinsella
Phone: 0411 676 676
Position: Receptionist
Company: Intro Hairdressing
Name: Olivia Watson
Phone: 0401 184 792
Position: Owner/Director
Company: Little Plate
Name: Gemma Houghton
Phone: 0402 012 890
Position: Operations Manager
Company: Flash Fotos
Certification
Positive Employee Blue Card
Timeline
Supervisor St Hilda's Uniform Shop
St Hilda's School
03.2025 - Current
Front of House Supervisor
Little Plate
06.2023 - 09.2023
Owner/Manager
Intro Hairdressing
05.2015 - 02.2023
Events/Travel Coordinator
Flash Fotos
01.2014 - 03.2015
FIFO Stylist / Sales Assistant
Flash Fotos
02.2011 - 03.2015
Co-Manager / Senior Stylist
Stefan Hair Fashion
02.2010 - 02.2011
Retail
Bunnings Warehouse
01.2006 - 01.2008
Hairdresser
Kerrie Di Mattia Hairdressing
01.2005 - 01.2010
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