Karlee O'Connor
Woodburn
Summary
As an experienced Customer Service Manager for nearly 12 years I am focused on exception customer service, while offering support to my team and continuing to strive to maintain a high level of compliance and operational success.
I have a proven ability to lead my team and manage time effectively, fostering a positive work environment.
Known for creating a supportive atmosphere that encourages team growth and development.
I brings extensive knowledge and experience to enhance team performance.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
BOQ
08.2013 - Current
- Compliance and Risk Management
- Co-ordinate staff movement and rostering
- Lending maintenance
- Equipment finance
- Organise team meetings/training and huddles
- Extensive knowledge in BOQ policies and procedures
- Cash handling
- Actively engaging in branch reporting
- Attend to customers and deliver a high level of service
Skills
- Outstanding Customer service Skills
- Problem-solving
- Proficient in Microsoft outlook, word, and Excel
- Excellent time management skills
- Exceptional interpersonal communication and people management
- Training and mentoring
- Relationship building
Timeline
Customer Service Manager
BOQ
08.2013 - Current
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