Karlee Presland
Paterson,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Concierge Officer
Integrated Living
06.2024 - Current
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Improved data accuracy by meticulously verifying and correcting information during entry.
Onboarding Specialist
Integrated Living
05.2022 - 08.2022
- Put together employee files and collected required digital or physical information to meet requirements.
- Created smooth onboarding processes to help new clients while regarding policies, procedures and processes.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Customer Service Supervisor
Integrated Living
01.2017 - 04.2021
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Aided colleagues, managers, and customers through regular communication and assistance.
Customer Service Manager
Paterson IGA
06.2007 - 05.2017
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Hairdressing Assistant
Hairdressing Salon
03.2006 - 05.2007
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Created a welcoming atmosphere by greeting clients upon arrival and offering refreshments while they waited for their appointments.
- Collaborated with team members to keep the salon stocked and well-organized for optimal workflow efficiency.
Sales Assistant
Towards Tranquillity
11.2005 - 03.2006
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Rutherford High School
Rutherford, NSW01.2005
Skills
- Multitasking proficiency
- Exceptional communication
- Detail-oriented mindset
- Time management expertise
Timeline
Concierge Officer
Integrated Living
06.2024 - Current
Onboarding Specialist
Integrated Living
05.2022 - 08.2022
Customer Service Supervisor
Integrated Living
01.2017 - 04.2021
Customer Service Manager
Paterson IGA
06.2007 - 05.2017
Hairdressing Assistant
Hairdressing Salon
03.2006 - 05.2007
Sales Assistant
Towards Tranquillity
11.2005 - 03.2006
Rutherford High School
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