Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KARLEEN WALLING

Seville grove.,WA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Practice Manager

Granada Medical Practice
07.2023 - 01.2024
    • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
    • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
    • Ordered all office supplies and kept check on inventory levels.
    • Provided supervision and management to team of support personnel.
    • Addressed and remedied all patient or team member issues.
    • Boosted staff morale by offering constructive feedback and specific direction.
    • Developed and implemented strategies to improve patient access, satisfaction and care quality.
    • Developed policies and procedures for effective practice management.
    • Created and implemented organizational policies and procedures.
    • Trained interns and newly hired team members on office procedures and computer system.
    • Supervised team of 10 doctors,4 nurses and 15 office personnel.
    • Communicated closely with patients, ensuring medical information was kept private.
    • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
    • Developed and updated policies and procedures, maintaining compliance with guidelines relating to RACGP 5th standards for accreditations.

Brokered services lead

Godrich health care
10.2022 - 07.2023
    • Administration tasks day to day running of an office
    • Answering phones and directing calls
    • Coordinating and booking meetings for the director
    • Coordinating contractors
    • Communicating with team members and office staff
    • Quotes
    • Staff rostering
    • Client reviews
    • Personal development
    • Emails

Practice Manager

Seville Drive Medical Centre
04.2022 - 10.2022
    • Greeted patients and provided them with information and assistance
    • Handled calls, collected personal information, and created appointments
    • Utilized booking systems and handled correspondence between patients and doctors and allied Health Professionals
    • Managed office mail, payroll distribution, and the physical setting of the front office
    • Instructed patients to perform certain tasks prior to being seen
    • Distributed and collected patient forms to be entered, scanned and filed
    • Managed Staff rosters, performance appraises, leave and Promotions
    • Prepared practice for Accreditation
    • Policies and procedures

Practice Manager

Quairading Medical Practice
01.2021 - 04.2022
    • Greeted patients and provided them with information and assistance
    • Handled calls, collected personal information, and created appointments
    • Utilized booking systems and handled correspondence between patients and doctors
    • Managed office mail, payroll distribution, and the physical setting of the front office
    • Instructed patients to perform certain tasks prior to being seen
    • Distributed and collected patient forms to be entered, scanned and filed
    • Managed Staff rosters, performance appraises, leave and Promotions

Practice Manager/ Receptionist

IPN
01.2012 - 02.2020
    • Greeted patients and provided them with information and assistance
    • Handled calls, collected personal information, and created appointments
    • Utilized booking systems and handled correspondence between patients and doctors
    • Managed office mail, payroll distribution, and the physical setting of the front office
    • Instructed patients to perform certain tasks prior to being seen
    • Distributed and collected patient forms to be filed
    • Managed the physical setting of the front office
    • KPI and Budget forecasts
    • Managed Staff rosters, performance appraises, leave and Promotions
    • Bank reconciliations and accounts
    • All Doctor Medicare billings and payments

Bank Teller

Westpac Banking Corp
04.2011 - 10.2012
    • Answered phone calls, greeted customers, and handled enquiries
    • Attended all customers bank needs
    • Suggestive selling insurances
    • Handled all office responsibilities
    • Vault teller, balancing all monies in the bank.

Education

No Degree - Diploma of Beauty Therapy

Tafe, Mt Lawley
Perth, WA
12.1994

Skills

    • Excellent Communication Skills
    • Multitasking Skills/Time management
    • Knowledge of Office Technology
    • Scheduling Skills/working under pressure
    • Bookkeeping Skills
    • Knowledge of Medical Terminology
    • Problem solving/decision making
      • Adaptable to changing Circumstances
      • PROFILE
      • Experienced Medical Receptionist adept in providing excellent administrative and clerical support in high volume medical offices
      • Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect
      • Bringing forth the ability to manage front desk settings with organization and a sense of calm
      • Eager to join a new office where I can utilize my skills to help others

References

Amber Kane - Murray Medical Centre

Business manager

ambertkane@yahoo.com.au

0414 669 445


Dr Sylvia Nicholls - Granada Medical Practice

GP

sylvia.nicholls@iinet.net.au

0423 536 270


Deanna Hathaway - Quairading Medical Centre

Medical Receptionist

deanna.wells@bigpond.com

0406 123 924

Timeline

Practice Manager

Granada Medical Practice
07.2023 - 01.2024

Brokered services lead

Godrich health care
10.2022 - 07.2023

Practice Manager

Seville Drive Medical Centre
04.2022 - 10.2022

Practice Manager

Quairading Medical Practice
01.2021 - 04.2022

Practice Manager/ Receptionist

IPN
01.2012 - 02.2020

Bank Teller

Westpac Banking Corp
04.2011 - 10.2012

No Degree - Diploma of Beauty Therapy

Tafe, Mt Lawley

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