Karli Boag

- Acting team Leader position for 6 month period 2023-2024

Built strong relationships with clients to deliver emotional support and companionship.

• Provided emotional support to carers and their families, fostering strong relationships built on trust and empathy.
• Responded to carers emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
• Engaged in both long and short-term project planning, strategising for on-time, high-quality deliverables.
• worked under pressure with case plans .
• built relationships with other service providers
• Advocated for carers for long term supports
• Provided up to date and factual case notes .

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Kept detailed daily logs with care actions, patient behaviours, and incidents.
• Provided high level of physical support by lifting, adjusting, and moving clients.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

• Demonstrated adaptability by learning new techniques quickly and applying them effectively to improve overall job performance.
• regulate the flow of sheep to be shorn, keep the shearing shed clean and tidy, and assist with wool clip preparation.
• Prevented workplace accidents by consistently adhering to safety protocols and wearing appropriate protective gear.

• Assisted hair stylists with colorwork by applying base colors and toners.
• Assisted front desk by answering phone calls, taking appointments and checking clients in.
• Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
• Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
• Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
• Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
• Answered telephone calls to provide information and schedule new appointments.
• Enabled seamless appointment scheduling using digital tools such as online booking platforms.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.