Karli Currie
Mount Gravatt,QLD
Summary
Highly organized and detail-oriented professional with ten years of experience in office management. Skilled in managing office operations, ensuring compliance with professional standards, and supporting staff with administrative tasks. Experienced in working closely with government and sector organizations, demonstrating strong engagement with stakeholders through conducting meetings, interviews, and facilitating workshops. Proven ability to professionally and efficiently handle competing demands while meeting the needs of both the office and clients.
Overview
11
11
years of professional experience
Work History
Office Manager
Kilroy & Callaghan Lawyers
08.2020 - Current
- Oversee daily operations of the law office, including staff management, client relations and office logistics
- Manage a team of three administration staff and four solicitors, including hiring, training and performance evaluations
- Coordinate with solicitors to ensure timely preparation of legal documents, filings and case management
- Maintain and monitor office budgets, billing procedures, and financial records, ensuring accuracy and compliance
- Implement office policies and procedures to enhance productivity and streamline workflow
- Manage office technology systems, including case management software, to ensure data security and efficiency
- Oversee the scheduling of meetings, court appearances and client consultations
- Manage client communications and maintaining client files
- Ensure compliance with all applicable legal and regulatory standards, including maintaining confidentiality of sensitive information
- Assist in the preparation of legal briefs, contracts and other legal documentation.
Office Manager
Dr Peter Gifford Orthopaedics
11.2019 - 08.2020
- Oversee daily operations of a busy orthopaedic office including scheduling and patient relations
- Coordinate patient appointments, surgeries and follow up care to ensure optimal patient flow and satisfaction
- Undertake billing and coding processes, ensuring accuracy and compliance with healthcare regulations
- Handle procurement of medical supplies and equipment, negotiating with vendors
- Serve as the primary point of contact for patients, addressing their concerns and ensuring a positive experience
- Develop and enforce office policies and procedure to enhance efficiency and maintain a high standard of care.
Surgical and Billings Coordinator
Neuron
06.2018 - 09.2019
- Surgical coordinator for two neurosurgeons
- Direct patient contact scheduling tests, radiological procedures, anaesthesia and surgical interventions
- Tasked with providing quotes and financial consent independently as patients required
- Strong working knowledge and rapport with third party funding processors, case managers, surgical equipment providers and representatives
- Daily integration with the clinical team, doctors, nurses and physiotherapists
- Proficient utilization of medical software including Genie and APP
- Accepted payment for and monitored all surgical procedure billings
- Reported financial transactions of the practice, matching practice software with banking updates
- Involved in general work of medical secretary nature, inclusive of covering staff during illness or recreational leave.
Practice Administration
Brisbane Hand and Upper Limb Clinic
01.2014 - 01.2018
- Patient liaison
- Organisation and running of patient clinics (entering data, processing payments, organising appointments and surgeries)
- Booking of surgeries (involving co-ordination theatre time with hospitals, anaesthetists and other parties)
- Surgery billings
- Medical typing; including letters, operation reports and medico-legal reports
- GP liaison
- Client and patient interaction
- Preparation of estimates for proposed surgeries
- Comprehensive Genie software experience
- Preparation of itemised accounts following surgeries, consultations, medico-legal appointments and reports
- Managing financial dimensions of day-to-day practice payments correctly through Medicare, health funds and co-payments as well as such receipting of all monies and balancing of weekly banking
- Quick and accurate transcription of medical letters from audio files
- Organisation of doctor’s schedule
- Calmly dealing with conflict in person or on the phone for example: irritated patients who are frustrated at costs, wait times, delay or cancellation
- Entering and collating information within medical records, maintaining integrity and facilitating accuracy for future patient and legal requirements
- Ensuring appropriate follow up appointments for patients with hospitals or with other healthcare professionals.
Education
Course in Community Justice Services (Justice of the Peace [Qualified]) -
Asset College
01.2022
Certificate III & IV in Fitness -
E-Fit Academy
09-2018
Certificate IV in Disability -
TAFE, South Bank
01.2013
Queensland Certificate of Education -
Year 12
01.2005
Skills
- Excellent communication skills, both written and oral, with the ability to build relationships quickly within an organisation and with external stakeholders
- Proven business competencies including research, problem solving, negotiation, human resources and time management skills
- Confident in ability to manage difficult and elevated behaviours/situations calmly and effectively
- Proven client advocacy including case management, crisis intervention and individualised support planning
- Ability to prioritise and organise a heavy workload
- Flexible team player who thrives in environments requiring the ability to prioritise and manage multiple concurrent projects
- An enthusiastic, highly motivated and dedicated individual who consistently produces high quality work and continually strives for excellence
- Critical thinking skills and ability to retain new knowledge and implement as required
References
References available upon request.
Timeline
Office Manager
Kilroy & Callaghan Lawyers
08.2020 - Current
Office Manager
Dr Peter Gifford Orthopaedics
11.2019 - 08.2020
Surgical and Billings Coordinator
Neuron
06.2018 - 09.2019
Practice Administration
Brisbane Hand and Upper Limb Clinic
01.2014 - 01.2018
Course in Community Justice Services (Justice of the Peace [Qualified]) -
Asset College
Certificate III & IV in Fitness -
E-Fit Academy
Certificate IV in Disability -
TAFE, South Bank
Queensland Certificate of Education -
Year 12
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