Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Karli Priddey

Karli Priddey

Brisbane,QLD

Summary

My long term tenure at Suncorp Group has offered me the opportunity to understand various parts of the business, particularly Suncorp Bank and People and Culture. My experience extends across customer service, stakeholder management, supplier relationship engagement and management, operational excellence, retail management, administration and technical backend knowledge and experience in Learning, Supplier and Banking systems. Within these varied roles starting at the core of the business in Customer Service. Dealing with Customers has moulded me into a customer and stakeholder focused driver team member. Overlayed with understanding the business goals driving them to completion. My role as Supplier Consultant, within Suncorp Bank provided further but a different lens of stakeholder management. External engagement and management which included onboarding, through to managing and governing external parties both contractually and through regulatory compliance standards. Operational and administrative activity has been embedded throughout my career, in all roles. My structured, planned, and methodical way of working has enabled process improvements and efficiencies in her role as a Learning Operations Consultant. As the senior consultant has indirectly led, coached, and supported team members. Multitasking and working between BAU and project work has been achieved within the Learning Operation role. As a sub-lead of a business-critical project driving automation and accuracy of learning allocations, demonstrates my sound skillset in project management, stakeholder engagement and change and communication.

Overview

12
12
years of professional experience

Work History

P&C Partners Advisor

Suncorp Group
07.2024 - Current
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilised advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

Learning Operations Consultant

Suncorp Group
01.2022 - Current
  • Deliver transactional learning tasks consistent with established standards
  • Query management support
  • Support and embed the agreed learning frameworks
  • Maintain governance artefacts
  • Support and attend external supplier governance forums
  • Identify trends and areas for continuous improvement in self-help tools (and Tier 0)
  • Identify opportunities and offer recommendations to streamline and simplify existing processes, procedures, templates
  • Support Learning Maturity Program new and updated OLS enhancements to develop and embed learning operational processes and documents

Supplier Consultant

Suncorp Bank
01.2016 - 12.2016
  • Team Management
  • Project Management
  • Risk Applications
  • Supplier Management & Governance
  • Onboarding new suppliers
  • Overseeing contract governance & regulatory compliance standards
  • Representing the company at various events & conferences
  • Facilitating monthly meetings, executive roadshows, and RFP meetings

Customer Service Officer (Releases)

Suncorp Bank
01.2013 - 12.2013
  • Releasing paid out home loans across the bank
  • Team Management (Releases & Add loans)
  • Attending to calls via the contact centre
  • Training workshops and supporting junior staff members
  • Designing and uploading compliant templates and procedures for use by other team members and departments
  • Acting as the primary contact for client communications to ensure queries are resolved in a quick and concise manner
  • Providing stakeholder assistance for projects and greater scale transitions

Education

Diploma - Project Management

TAFE QLD

Certificate III -

Business
01.2005

High School Certificate -

Our Lady's College
01.2004

Skills

  • Operational excellence
  • Query management support
  • Governance
  • Project Management
  • Risk Applications
  • Supplier Management & Governance
  • Onboarding new suppliers
  • Team Management
  • Training and mentoring
  • Presentations and public speaking
  • Compliance requirements
  • Group facilitation

References

  • Natasha August, Program & Learning Operations Manager, tash.aug@gmail.com, 0415719045
  • Meaghan Sellers, 0404 952 446

Timeline

P&C Partners Advisor

Suncorp Group
07.2024 - Current

Learning Operations Consultant

Suncorp Group
01.2022 - Current

Supplier Consultant

Suncorp Bank
01.2016 - 12.2016

Customer Service Officer (Releases)

Suncorp Bank
01.2013 - 12.2013

High School Certificate -

Our Lady's College

Diploma - Project Management

TAFE QLD

Certificate III -

Business
Karli Priddey