Summary
Overview
Work History
Education
Skills
Timeline
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Karli Zanesco

Newcastle,NSW

Summary

Dynamic professional with a proven track record in inventory management and staff training, notably at Bunnings Warehouse. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in promotions and effective task delegation, achieving significant improvements in team performance and customer service excellence.

Overview

6
6
years of professional experience

Work History

Retail Supervisor

Bunnings Warehouse
09.2021 - Current
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Coordinated merchandising displays, signage and sales enablement.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Improved customer satisfaction scores with personalized service and prompt resolution of complaints.

Retail Sales Associate

Cotton On Group
08.2021 - 11.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Administrative Assistant

GJ Gardner Homes Taree
11.2020 - 06.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Customer Service Representative

Coles Supermarket
05.2019 - 04.2021
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Wingham High School
Wingham, NSW
11-2020

Skills

  • Effective Task Delegation
  • Inventory Management
  • Stock Arrangement Strategies
  • Staff training and development
  • Promotions and marketing

Timeline

Retail Supervisor

Bunnings Warehouse
09.2021 - Current

Retail Sales Associate

Cotton On Group
08.2021 - 11.2021

Administrative Assistant

GJ Gardner Homes Taree
11.2020 - 06.2021

Customer Service Representative

Coles Supermarket
05.2019 - 04.2021

High School Diploma -

Wingham High School

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Karli Zanesco