Karli Zanesco
Bunnings Warehouse
Newcastle,NSW
6
years of professional experience
Dynamic professional with a proven track record in inventory management and staff training, notably at Bunnings Warehouse. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in promotions and effective task delegation, achieving significant improvements in team performance and customer service excellence.
Work History
Retail Supervisor
5 Years- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Coordinated merchandising displays, signage and sales enablement.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Improved customer satisfaction scores with personalized service and prompt resolution of complaints.
Retail Sales Associate
3 Months- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Administrative Assistant
7 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Customer Service Representative
1 Year 11 Months- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma
- Certificate III in Business Administration
Skills
Effective Task Delegation
Inventory Management
Stock Arrangement Strategies
Staff training and development
Promotions and marketing
Timeline
Retail Supervisor
Bunnings Warehouse
09.2021 - CurrentRead More
Retail Sales Associate
Cotton On Group
08.2021 - 11.2021Read More
Administrative Assistant
GJ Gardner Homes Taree
11.2020 - 06.2021Read More
Customer Service Representative
Coles Supermarket
05.2019 - 04.2021Read More
Wingham High School
High School Diploma
Read More