Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Referees
Timeline
Generic

Karlie Aitken

Griffith,NSW

Summary

Experienced Office Management and Administration Professional experienced optimising productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable team member and leader that works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Manager

Your Health Griffith
07.2006 - Current
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Consulted with healthcare professionals on business decisions.
  • Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed, developed and trained staff, established and monitored goals and conducted performance reviews for staff.
  • Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Established team priorities and maintained schedules.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and patient records.
  • Worked well in a team setting, providing support and guidance.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Developed policies and procedures for effective practice management.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

ED Ward Clerk

Griffith Base Hospital
01.2011 - 12.2014
  • Enhanced communication between nurses, physicians, and other hospital staff by promptly relaying important information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Participated in ongoing professional development opportunities to remain current on industry best practices and improve performance as an ED Ward Clerk consistently.
  • Provided compassionate assistance to patients experiencing emotional distress during their time in the ED ward.
  • Managed high-pressure situations with composure, prioritising urgent requests from healthcare professionals.
  • Maintained a clean and organised work environment, facilitating efficient workflow for the entire ED team.
  • Contributed to team efficiency by cross-training in various departmental roles when necessary, increasing overall versatility within the ED ward staff members.
  • Improved overall departmental efficiency by identifying opportunities for process improvement and implementing new strategies accordingly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Certificate III - Business Administration And Finance

Sureway Employment & Training
Griffith
2005

Higher School Certificate -

Wade High School
Griffith, NSW
2004

Skills

  • Regulatory Compliance
  • Interpersonal Relations
  • Computer Skills
  • Planning and Prioritisation
  • Staff Scheduling
  • Team Supervision
  • Organisational Skills Development
  • Time Management
  • Administrative Management
  • Strong Work Ethic

Certification

  • Certificate of participation in Essential Elements To Run An Efficient Medical Practice - HotDoc Online, 2024
  • Certificate of Participation in Infection Control Update For The General Practice Team - HotDoc Online, 2024
  • Statement of Attainment in Provide Cardiopulmonary Resuscitation - Western Riverina Community College, 2023
  • Completed eLearning courses in Introduction to My Health Record for Healthcare Providers, Using My Health Record in General Practice, My Health Record Security, Privacy & Access, - Australian Digital Health Agency, 2023
  • Statement of Attendance in Cultural Awareness Training - Murrumbidgee Primary Health Network, 2022
  • Completed Education Session in Living with COVID-19: A Guide for General Practice - Workforce Challenges - HotDoc Online, 2021
  • Certificate of Participation in COVID-19 Vaccine Roll Out Panel Discussion - What We Know & What We Can Expect - HotDoc Online, 2021
  • Certificate of Completion in COVID-19 Vaccination Training Program - Australian Government Department of Health, 2021
  • Certificate of Participation in New Practice Incentive Program & Quality Improvement Incentive - HotDoc Online, 2019
  • Certificate of Attendance in General Practice Capability Building & Quality Improvement - Murrumbidgee Primary Health Network, 2018
  • Certificate of Completion in AGPAL eLearning for RACGP Standards 5th Edition - Australian General Practice Accreditation Limited, 2017
  • Certificate of Attendance in Cold Chain, Murrumbidgee Primary Health Network, 2015
  • Certificate of Attendance in Manual Handling - Western Riverina Community College, 2013
  • Completed eLearning course in Child Protection - Murrumbidgee Local Health District, 2013
  • Completed eLearning course in Work Health & Safety Annual Competency Assessment - Murrumbidgee Local Health District, 2013
  • Completed eLearning course in Privacy - Murrumbidgee Local Health District, 2013
  • Certificate of Attendance in Adult Mental Health First Aid – ORYGEN Research Centre, University of Melbourne, 2007
  • Certificate of Attendance in Communication, Confidentiality and Conflict in your Practice – Murrumbidgee General Practice Network, 2007
  • Certificate III in Business Administration and Finance including MYOB (BSB30201) – Sureway Business Training, 2005

Hobbies

  • Camping
  • Photography
  • Netball

Referees

  • Ms Jacqui Mossman: Registered Nurse – Your Health Griffith
    61 Wyangan Avenue, Griffith, NSW, 2680
    Mob: 0427634892


  • Mrs Rosie Harriman: Practice Manager – Your Health Griffith
    1 Carinya Street, Griffith, NSW 2680
    Mob: 0408599656

Timeline

ED Ward Clerk

Griffith Base Hospital
01.2011 - 12.2014

Office Manager

Your Health Griffith
07.2006 - Current

Certificate III - Business Administration And Finance

Sureway Employment & Training

Higher School Certificate -

Wade High School

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Karlie Aitken