Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Karlie Bushell

St Helens Park,New South Wales

Summary

As a highly motivated and driven employee, I thrive on taking on new challenges and exceeding expectations. With exceptional interpersonal skills and a strong work ethic, I can adapt quickly to any situation and excel in any setting, making me an asset to any team. My ability to prioritise and multitask in fast-paced environments has been repeatedly demonstrated throughout my career. As a great team player who is always positive and enthusiastic, I have a proven track record of establishing strong client relationships. I am articulate, results-oriented, and deeply committed to maintaining customer and employer satisfaction, which drives my desire to contribute to the company's success. If you are looking for a compelling, persuasive and motivated team player, I am your ideal candidate.

Overview

9
9
years of professional experience

Work History

Regulatory Assurance Officer

TAFE NSW
St Leonards , NSW
02.2023 - Current
  • Monitor, review and report on compliance with standards as set by regulatory bodies to ensure the delivery of compliant and quality learning outcomes.
  • Provide expert advice and support to stakeholders on contract compliance requirements and standards to ensure these are met and outcomes are optimised; this includes those related to ASQA, Smart and Skilled, and others set by regulatory bodies.
  • Review proposed Part Qualifications against established policies, guidelines and requirements for TAFE NSW and Training Services NSW before submission.
  • Review and record incoming Student Placement Agreements/Third Party Contracts to TAFE NSW Contracts Register.
  • Follow up on contract renewals for expiring contracts.
  • Attend monthly contracts meetings to discuss contractual obligations
  • Administer contract change requests and resolution.
  • Collaborate with external partners to complete audits.
  • Conduct Internal/Individual Development Plan/Training and Assessment reviews to foster ongoing compliance for auditing purposes.
  • Participate in networking and learning opportunities to remain current with evidenced-based practices.

Customer Service Representative

TAFE NSW
Bankstown , NSW
05.2018 - 02.2023
  • Processing enrolments to current and new students.
  • Provide course information and educate customers with the latest offerings and services available.
  • Asking probing questions to determine service needs and accurately input information into office systems.
  • Provide students with billing procedures, processing payments and payment options setup assistance.
  • Organizing and maintaining student records to strengthen traceability.
  • Prioritizing workload and improvement on customer service wait times to mitigate complaints.
  • High knowledge and daily use of multiple office technology within TAFE NSW including EBS, CRM, Outlook and Cisco Jabber.
  • Providing customer-focused responses and information across multiple channels including phone, chat, email and web-based.
  • Consistently meeting customer service standards while adhering to TAFE NSW compliance and legislative requirements.
  • Using a wide range of TAFE NSW systems with a strong focus on data integrity.
  • Collaborating with multiple teams across the Student services branch and other key internal stakeholders.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Effectively resolving and escalating enquiries across multiple channels.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Actioning high-volume student transactions and enquiries while adhering to TAFE NSW processes.
  • Providing assistance and support to other teams during peak periods with high-priority workloads.
  • Referring students/customers to support services available within TAFE NSW based on the individuals needs.
  • Actively participating in training to maintain knowledge on current processes, procedures, guidelines and policies.
  • Contribute to team performance targets and consistent achievement of service level standards.
  • Keeping up to date with TAFE NSW systems via online training, knowledge hub.
  • Assistance with exam supervision where required.
  • Training and mentoring new staff with products, services, policies and procedures to maximize team performance.
  • Exceeded company productivity standards on consistent basis.

Team Leader

Coca-Cola Amatil (Strikeforce AMC)
Northmead , NSW
01.2015 - 05.2018
  • Developed customized sales techniques to successfully sell and upsell products to new and existing clients.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of products.
  • Defined appropriate metrics and measurements to drive results.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership.
  • Trained and developed new team members to improve product knowledge and selling abilities.

Education

School Certificate -

Ambarvale High School
Rosemeadow NSW
12.2004

Skills

  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Teamwork and Collaboration
  • Establishing and Maintaining Stakeholder Relationships
  • Verbal and Written Communication
  • Data Confidentiality
  • High Customer Service Skills
  • Record Management
  • Office Systems Proficiency
  • Evidence Collection
  • Reporting and Documentation
  • Conflict Resolution
  • Reliable & Trustworthy
  • Training & Development
  • Data Management
  • People Skills
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Reliable and Punctual
  • Goal-Driven
  • Attention to Detail
  • Complex Product Knowledge
  • Strong Work Ethic

Referees

Geoffrey Gaymer - Manager TAFE Services

geoffrey.gaymer@tafensw.edu.au

0467 780 277

Tracey Calbert - Customer Service Coordinator (previously)

0408 681 097

Virginia Ring - Manager, Customer Service and Support (previously)

0409 151 424

Timeline

Regulatory Assurance Officer

TAFE NSW
02.2023 - Current

Customer Service Representative

TAFE NSW
05.2018 - 02.2023

Team Leader

Coca-Cola Amatil (Strikeforce AMC)
01.2015 - 05.2018

School Certificate -

Ambarvale High School

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Karlie Bushell