Summary
Overview
Work History
Education
Skills
Timeline
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Karlie Clark

Retail store manager
Sydney,NSW

Summary

Motivated local Retail Manager with over 20 years of experience in customer service, running stores and coaching employees. Focused on sales, customer service and the growth of the team. Resourceful and forward-thinking with a hard-working and dedicated mindset with an ability to build and maintain customer relationships.

Overview

26
26
years of professional experience

Work History

Assistant Store Manager

T2 Tea
08.2019 - Current
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Created and maintained safe and secure work environments for employees.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Store Manager

T2 Tea
06.2014 - 06.2019
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Rotated merchandise and displays to feature new products and promotions.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Store Manager

Lorna Jane Active Wear
04.2007 - 06.2011
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Spearheaded community outreach events partnerships organizations raise brand awareness foster positive relationships within the local area.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Assisted with hiring, training and mentoring new staff members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Senior Receptionist

Fitness First Dee Why
Sydney, NSW
01.1998 - 01.2005
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Resolved customer problems and complaints.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Education

High School Diploma -

SCOTS PGC College
Warwick, QLD
10.2005

Graduate Certificate - Child Care Certificate

Private Nanny School
Ultimo, NSW
1997

Skills

  • Business Management
  • Revenue Growth
  • Recruitment
  • Coaching and Mentoring
  • Closing Techniques
  • Operations Management
  • Direct Sales
  • Relationship Building
  • Performance Evaluations
  • Goal Setting and Achievement
  • Store operations
  • Display Maintenance
  • Sales process
  • Inventory Management
  • Operating Procedures and Policies
  • Sales Tracking
  • Staff Development
  • Cash Handling
  • Training and mentoring
  • Customer Service
  • Store Opening and Closing
  • Staff Scheduling

Timeline

Assistant Store Manager

T2 Tea
08.2019 - Current

Store Manager

T2 Tea
06.2014 - 06.2019

Store Manager

Lorna Jane Active Wear
04.2007 - 06.2011

Senior Receptionist

Fitness First Dee Why
01.1998 - 01.2005

High School Diploma -

SCOTS PGC College

Graduate Certificate - Child Care Certificate

Private Nanny School

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Karlie ClarkRetail store manager