Summary
Overview
Work History
Education
Skills
Timeline
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Karlie Jones

Dubbo,NSW

Summary

Dynamic and customer-focused, I excelled at Carlos IGA & Liquor by enhancing customer satisfaction and streamlining inventory management. Leveraging skills in POS systems and exceptional communication, I played a key role in team success, significantly contributing to a positive shopping environment and efficient stock handling. My adaptability and leadership ensured high-quality service and operational excellence.

Energetic and approachable, with knack for customer service and eye for detail. Understanding of inventory management and sales techniques, combined with solid organizational skills. Capable of creating positive shopping experience and maintaining efficient, well-stocked store.

Experienced with assisting customers in selecting products and providing product information. Utilizes effective communication skills to enhance customer satisfaction and drive sales. Knowledge of inventory management and maintaining store cleanliness.

Professional retail worker with comprehensive experience in providing exceptional customer service and ensuring smooth store operations. Reliable team player known for flexibility and focusing on achieving sales goals. Skilled in inventory management and fostering positive customer interactions.

Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

4
4
years of professional experience

Work History

Shop Assistant

Carlos IGA & Liquor
08.2021 - Current
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Provided exceptional customer service for increased customer satisfaction and repeat business.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.

Education

Bachelor Of Social Work -

University of New England
Armidale, NSW

Year 12 -

Dubbo College Senior Campus
Dubbo, NSW
12.2013

Skills

  • Customer service
  • Cash handling
  • Product knowledge
  • Inventory management
  • Store maintenance
  • POS systems
  • Stock replenishment
  • Upselling strategies
  • Building rapport
  • Team collaboration
  • Adaptability and flexibility
  • Customer engagement
  • Shop organization
  • Friendly and helpful
  • Customer assistance
  • Attention to detail
  • Inventory and stocking
  • Cash register operation
  • Payment processing
  • Excellent written and verbal communication
  • Item ticketing and pricing
  • Decision-making
  • Basic mathematics
  • Order management
  • Team leadership
  • Register opening and closing
  • Team supervision

Timeline

Shop Assistant

Carlos IGA & Liquor
08.2021 - Current

Bachelor Of Social Work -

University of New England

Year 12 -

Dubbo College Senior Campus
Karlie Jones