Karlin Willis
Southbank,VIC
Summary
Passionate and people-focused professional with a proven track record at Planetboom, experienced in mentoring young people, developing social skills, and driving community engagement. Skilled in building trust, fostering independence, and coordinating inclusive events and programs at Arise support services. Known for strong communication, adaptability, and time management, with a commitment to helping individuals reach their personal goals in supportive and empowering environments.
Overview
9
9
years of professional experience
Work History
Support Worker
Arise Support Services
05.2024 - Current
- Provided person-centred support with daily living needs, promoting independence and self-esteem
- Assisted clients in setting and achieving personal goals, including life skills and social development
- Built strong, trusting relationships through empathy, respect, and consistent engagement
- Planned and facilitated small community events to encourage inclusion and connection
- Researched and delivered culturally relevant activities tailored to diverse client needs
- Supported clients in accessing services, community resources, and physical wellness programs
- Collaborated with families and case managers to ensure holistic, coordinated care
- Maintained accurate documentation of client progress and activities in line with policy
- Maintained organized filing systems while ensuring the confidentiality of sensitive information.
- Answered and routed incoming calls, responded promptly to customer inquiries, and directed concerns to appropriate personnel.
- Monitored office supply levels and placed orders as needed to support daily operations.
- Managed calendars and scheduled appointments for the management team, ensuring efficient time coordination.
- Scheduled and confirmed client and customer appointments, maintaining accuracy in event calendars.
- Proofread internal documents for grammar and clarity prior to submission.
- Welcomed visitors and provided general company information in a professional and friendly manner.
- Screened incoming calls and directed them to the appropriate team members or departments.
Venue Hire
Empower 365
06.2023 - Current
- Delivered friendly and professional customer service in high-traffic environments
- Assisted with event setup, pack-down, and venue maintenance to ensure smooth operations
- Managed crowds and monitored safety during events and performances
- Provided onsite event support, quickly troubleshooting issues under pressure
- Collaborated with vendors to ensure timely delivery and setup of equipment and services
- Maintained event equipment in accordance with manufacturer guidelines
- Reported hazards and unsafe behavior to management, supporting a safe work environment
- Demonstrated adaptability and a strong work ethic in fast-paced, team-based settings
- Managed multiple tasks and deadlines with minimal supervision
- Resolved conflicts calmly and professionally in high-pressure situations
- Embraced continuous improvement and contributed to a positive team culture
Administration Assistant
Xtreme Marble
06.2023 - 08.2023
- Answered multi-line phone system, routed calls, and managed email and in-person inquiries professionally
- Greeted visitors and maintained a welcoming front-desk environment
- Scheduled appointments, maintained calendars, and coordinated meetings for management
- Organized and maintained filing systems while safeguarding confidential information
- Supported onboarding by coordinating orientation sessions and completing employee documentation
- Managed incoming/outgoing mail, faxes, and office supply inventory
- Created and updated spreadsheets and databases to track and report key data
- Liaised with clients and vendors to ensure clear communication and timely service delivery
- Proofread documents for accuracy and clarity before submission
- Adapted to shifting priorities and completed tasks independently in fast-paced settings
Packer
Australian Butchers
10.2021 - 01.2022
- Fostered teamwork through effective communication and coordination to meet daily targets
- Maintained a clean, organized, and safe workspace, complying with safety standards
- Inspected products and packages for quality and reported damages promptly
- Improved packing accuracy by adhering to detailed lists and verifying product info
- Trained new staff on packing and labeling best practices to ensure consistency
- Operated pallet jacks and hand trucks to efficiently move materials within the warehouse
- Prioritized tasks to meet shipping deadlines and prevent backlogs during peak periods
- Conducted inventory checks, restocked shelves, and updated stock records
- Streamlined packing area organization to enhance workflow and expedite orders
- Secured items for shipment, ensuring compliance with quality standards
- Resolved customer inquiries regarding shipments and packaging efficiently
- Followed protocols for safe handling of hazardous materials
- Performed regular housekeeping to maintain a tidy, hazard-free environment
- Processed cash and EFTPOS transactions as required
Packer
G & K O'Connor
06.2021 - 08.2021
- Maintained a clean, organized, and safe workspace in compliance with health and safety regulations
- Assembled and packed products accurately by size, weight, and shipping specifications
- Collaborated with team to consistently meet daily packing targets in a fast-paced environment
- Verified labels and order details to ensure shipment accuracy
- Safely handled hazardous materials following established protocols
- Reported damaged or incorrect items promptly to management
- Efficiently managed workload under pressure while maintaining quality standards
- Adapted packing methods to accommodate diverse products, including perishables such as meat
- Performed routine cleaning and maintenance to ensure a safe and tidy work area
Assistant, Games Development Officer
Melbourne Storm
04.2016 - 03.2021
- Collaborated with cross-functional teams to align fundraising initiatives with organizational goals
- Streamlined internal processes to enhance efficiency in donor management, event planning, and prospect research
- Developed and led successful fundraising campaigns, increasing financial support for key programs
- Delivered training sessions on development strategy to board members and key stakeholders
- Identified new revenue opportunities through collaboration with distribution and community partners
- Coordinated annual intra-school gala days, including preparation, coaching, and refereeing at state finals
- Supported halftime entertainment at Melbourne Storm home games through coaching and refereeing initiatives
- Led promotional efforts at family days, "come and try" events, club nights, and community games
- Utilized strong communication skills to coordinate efforts across departments and ensure smooth event delivery
Education
Bachelor - Ministry
Planetshakers Bible College
Melbourne, VIC01-2023
Associate's Degree - Theology
Planetshakers Bible College
Melbourne, VIC06-2021
Diploma - Leadership
Planetshakers Bible College
Melbourne, VIC07-2020
High School Diploma -
Maranatha Christian School
Melbourne, VIC11-2017
Certificate III - Sport And Recreation
Chisolm
Melbourne, VIC11-2017
Certificate II - Sport And Recreation
Chisolm
Melbourne, VIC11-2016
Skills
- Social skill development
- Good communication
- Time management
- Mentoring
- Team Player
- Dedicated
Timeline
Support Worker
Arise Support Services
05.2024 - Current
Venue Hire
Empower 365
06.2023 - Current
Administration Assistant
Xtreme Marble
06.2023 - 08.2023
Packer
Australian Butchers
10.2021 - 01.2022
Packer
G & K O'Connor
06.2021 - 08.2021
Assistant, Games Development Officer
Melbourne Storm
04.2016 - 03.2021
Bachelor - Ministry
Planetshakers Bible College
Associate's Degree - Theology
Planetshakers Bible College
Diploma - Leadership
Planetshakers Bible College
High School Diploma -
Maranatha Christian School
Certificate III - Sport And Recreation
Chisolm
Certificate II - Sport And Recreation
Chisolm
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