Summary
Overview
Work History
Education
Skills
Timeline
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Karl Vincent Tamondong

Keilor,VIC

Summary

Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Tommy Hilfiger
11.2020 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

IT Trainee

Footscray Hospital
07.2022 - 07.2023
  • Installed and configured software and hardware.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Collaborated with other interns on [Type] project to meet program requirements and demonstrate skills development.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.

Sales Manager

Bargain Gift Stocks
11.2019 - 12.2019
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

IT Technician

MLN
06.2017 - 08.2018
  • Monitored systems in operation and quickly troubleshot errors.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Recommended new and replacement hardware and software purchases.

Education

Certificate III - Information Technology

Chisholm Institute
Dandenong, VIC
07.2023

Skills

  • Customer Service
  • Organizational Skills
  • Support End-Users
  • Technical Expertise
  • Technical Support
  • Hardware Repair
  • Collaborative Team Player
  • Friendly and Patient
  • Ticket Management
  • Application Installation
  • Performance Optimization
  • ITSM Software

Timeline

IT Trainee

Footscray Hospital
07.2022 - 07.2023

Sales Assistant

Tommy Hilfiger
11.2020 - Current

Sales Manager

Bargain Gift Stocks
11.2019 - 12.2019

IT Technician

MLN
06.2017 - 08.2018

Certificate III - Information Technology

Chisholm Institute

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Karl Vincent Tamondong