Karly Dover

• Managing all aspects of the business, including customer service, accounting, inventory management, sales, marketing, staffing and training
• Keeping up to date with the latest trends and beauty services to expand business revenue
• Increased salon revenue by upselling additional treatments and recommending appropriate retail products.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
• Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
• Developing, managing and enforcing Company Policies and Procedures
• Treatments performed include eyelash extensions, lash lifts, brow wax and tints, skin needling, HIFU & Advanced facials and cosmetic tattoo treatments

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Documented daily logs of patient behaviours, fluid/bowel, contact notes and incidents.
• Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
• Prepared nutritious meals to meet individual dietary needs for clients.
• Provided high level of physical support and manual handling by lifting, adjusting, hoisting and moving clients.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Communicated regularly with family members about client progress, addressing any concerns or questions.
• Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
• Improved client independence by developing personalized support plans tailored to individual needs and goals.
• Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
• Attend yearly refresher training sessions and maintain up to date with Medication training, bowel and enema, Peg Feeding, manual handling, First Aid, Epilepsy etc.

• Schedule and book students in for short courses. Reply to emails, student inquiries and set up training materials & certificates for each student.
• Teach and educate short 1-3 day courses. These courses included:

*Beginner and Master Eyelash extension Course

*Brow lamination/lash lifting Course

*Brow waxing and brow mapping master course

*Advanced skin treatment courses: Skin needling, Dermaplaning, Microdermabrasion, High frequency, Iontophoresis, Galvanic, HIFU & BB glow facial.

*Gel nails (pedicure & manicure)

* Bronson Brow Masterclass

*Spa body treatments; Hot stone/Relaxation massage, Seaweed Body wraps and exfoliation.

• Schedule and source training models for students to practice their skills on. Including their practical assessments.
• Streamlined training processes by developing and implementing efficient training methodologies tailored to the organization's needs.
• Facilitated open discussions during workshops and seminars, promoting an inclusive atmosphere where all participants felt comfortable sharing their thoughts and experiences regarding workplace challenges or successes tied to program content.
• Incorporated real-life scenarios into training materials, creating a more relatable and practical learning experience for participants to apply in their roles.
• Pass students or discredit where needed; provide a follow up session for students to perfect their skills required for passing. Provide feedback and implement measures to help students who may be struggling with course content or practical assessments.
• Provided ongoing support for trainees even after course completion, fostering continued professional development within the organization.

• Attended an extensive 5 star training program at the Steiner Academy in Harrow, London. Perfected all spa treatments followed by assessments and seminars.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Providing safe, effective, and appropriate massage therapy, facials and Ionothermy Body Detox Treatments and giving customers the Steiner 5 star spa experience. Followed up with aftercare and retail products.
• Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
• Regularly meeting and hitting targets and KPI's
• Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
• Participated in ongoing training programs to stay current on industry trends and techniques, ensuring top-quality services for guests.
• Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
• Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.
• Collaborated with spa management to develop innovative treatment packages, attracting new clients and generating increased revenue.
• Created unique and engaging ladies only educational seminars called "The Pamper Party" to promote the business, spa packages and retail.