Karly Langson
Brisbane,QLD
Summary
My career objective and outlook is to be recognised as an efficient and competent individual having good interpersonal and technical skills. Being a hard worker with a positive attitude, I aspire to prove my talents in a fast pace working environment and to be a part of an organisation that provides opportunity to use both my technical and customer service skills. I strive to understand protocols, policies, and procedures within an organisation so that I can benefit my employer as well as myself.
I have the commitment needed to progress in any role I am appointed to. My personality is one of my biggest skills. I'm very easy to get along with and enjoy interacting with customers, clients, and people in general. I am organised and understand the importance of time management and prioritising tasks.
I have 10 years experience in customer services from the retail and hospitality industries stretching across New Zealand and England. My passion is working with others to provide excellent customer service. I am now looking to find success in a new industry to achieve my best work yet in Australia.
Overview
10
10
years of professional experience
Work History
BANKING CONSULTANT
Suncorp
Brisbane, Queensland
04.2023 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Assisted customers with basic technical issues related to digital banking platforms.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Welcomed customers and offered pleasant service during entire transaction.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Built and maintained client relationships through quality, personalised interactions.
RESTAURANT MANAGER
Five Elements Café Bistro
01.2021 - 01.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analysed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
BAR MANAGER
Nomad Restaurant & Bar
01.2020 - 01.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Developed drink recipes and menus to meet customer preferences while optimising profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Poured wine, beer and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
FRONT OF HOUSE
La Zeppa Kitchen & Bar
01.2018 - 01.2020
- Greeted and welcomed guests to the restaurant, providing excellent customer service.
- Provided seating arrangements for guests according to their needs and preferences.
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Ensured efficient operation of the dining room by managing staff duties and activities.
- Assisted with training new maitre d' staff members on proper protocols and procedures.
- Coordinated with kitchen staff to ensure food was served in a timely fashion.
- Collaborated with other restaurant personnel to ensure smooth operations of the restaurant's events, functions, and parties.
- Performed daily checks of dining room supplies, equipment, furniture., to maintain cleanliness standards.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
- Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists and other beverage offerings.
- Monitored guest satisfaction levels through direct interaction during meal times.
- Provided guidance to servers regarding table placement for maximum efficiency.
- Served as liaison between front-of-house staff and management team for communication purposes.
STORE MANAGER
Strandbags
01.2014 - 01.2016
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximise sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organised promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Provided feedback on marketing campaigns to improve effectiveness.
Education
DIPLOMA IN PRODUCTION MANAGEMENT -
South Seas Film & Television School
01.2013
NCEA LEVEL 3/UNIVERSITY ENTRANCE -
Avondale College
Skills
- Excellent Customer Service
- Microsoft Proficiency
- Content Creation
- Communication
- Project Management
- Banking Operations
- Payment Processing
- Operational Efficiency
- Consumer Banking
- Teller Support
- Business Planning
- Check Cashing and Withdrawals
- Cash Handling
- Customer Financing
- Experience Management
- Security Understanding
- Staff Management
References
Provided upon request.
Timeline
BANKING CONSULTANT
Suncorp
04.2023 - Current
RESTAURANT MANAGER
Five Elements Café Bistro
01.2021 - 01.2023
BAR MANAGER
Nomad Restaurant & Bar
01.2020 - 01.2021
FRONT OF HOUSE
La Zeppa Kitchen & Bar
01.2018 - 01.2020
STORE MANAGER
Strandbags
01.2014 - 01.2016
DIPLOMA IN PRODUCTION MANAGEMENT -
South Seas Film & Television School
NCEA LEVEL 3/UNIVERSITY ENTRANCE -
Avondale College
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