Karly Lee

- Provide person-centred support to participants with a range of physical, intellectual, and psychosocial disabilities, ensuring services are tailored to individual goals, needs, and preferences.
-Assist participants with daily living activities, community access, personal care, and skill development.

-Implement behaviour support strategies and positive approaches while maintaining dignity, choice, and autonomy.
-Coordinate independent living and employment needs.
-Support participants to achieve NDIS goals and increase independence.
-Complete detailed progress notes, incident reports, and participant documentation.
-Mentor and support team members and operational requirements.
-Liaise with families, guardians, allied health professionals, and external stakeholders.

-Assist in operational functions, contributing to workforce coordination, service delivery planning and continuous improvement initiatives.

-Support in recruitment processes through candidate screening, interview participation, onboarding activities and employee orientation.

-Mentor, coach and provide ongoing support to new and existing staff , promoting best practice, professional development and consistency in service delivery.

-Maintain confidentiality and ensure compliance with NDIS practice standards , organisational policies and legislative requirements.

-Delivered high-quality care and supervision for children across various age groups, ensuring a safe, inclusive, and engaging learning environment aligned with National Quality Standards and organisational policies.

-Built positive and professional relationships with children, families, colleagues, and external stakeholders, promoting open communication and collaborative partnerships.

-Planned, implemented, and facilitated age-appropriate educational, recreational, and developmental activities that supported children’s social, emotional, physical, and cognitive growth.

-Supported children’s emotional well-being by fostering positive relationships, encouraging resilience, self-confidence, and independence through play-based learning experiences.

-Implemented behaviour guidance strategies promoting positive interactions, conflict resolution, emotional regulation, and respectful communication among children.

-Committed to child protection, mandatory reporting obligations, and child-safe practices, prioritizing wellbeing and safety of all children.

-Supported children with diverse needs and abilities through inclusive practices and individualised support strategies to encourage participation and engagement.

-Conducted regular supervision and risk assessments of indoor and outdoor environments to maintain compliance with workplace health and safety requirements.

-Assisted with daily programming, observations, and documentation to monitor children’s development and contribute to meaningful learning outcomes.

-Collaborated with educators and leadership teams to enhance service operations and support quality improvement initiatives and continuous improvement practices.

-Maintained accurate records and documentation in accordance with legislative requirements, organisational policies, and regulatory standards.

-Assisted with meal supervision, routine transitions, personal care requirements, and daily operational tasks while ensuring children’s dignity, safety, and well-being.

-Supported the implementation of inclusive learning environments that respected diversity, cultural awareness, and individual family values.

-Contributed to a positive team culture by demonstrating professionalism, adaptability, initiative, and effective communication skills.

-Developed and maintained professional relationships with external providers, contractors, and stakeholders to negotiate service delivery arrangements, pricing structures, and contractual agreements.

-Contributed to business development and client retention through exceptional customer service, relationship management, and proactive problem-solving.

-Delivered responsive customer support through multiple communication channels, including telephone, email, online platforms, and face-to-face interactions, providing tailored solutions to meet individual needs.

-Coordinated logistics, delivery scheduling, and service bookings to support operational efficiency and customer satisfaction.

-Coordinated service bookings, scheduling, and support implementation to ensure timely and efficient delivery of participant services.

-Managed the processing, tracking, and administration of participant orders from initial enquiry through to completion, ensuring a high standard of accuracy and customer satisfaction.

-Maintained compliance with organisational policies, funding frameworks, service agreements, and quality assurance requirements through accurate documentation and reporting practices.

-Managed claims processing, invoice submissions, funding allocations, and payment administration to support effective financial management and accountability.

-Monitored participant budgets, expenditure, funding utilisation, and payment schedules to ensure services remained within approved funding parameters.

-Coordinated the implementation of participant-funded projects and supports, including product sourcing, quotations, installation services, community-based supports, and specialised funded solutions.

-Maintained comprehensive databases and administrative records, ensuring accurate tracking of orders, service delivery milestones, manufacturing requirements, and project progression.

-Collaborated with internal teams, suppliers, contractors, and service providers to ensure seamless service delivery and positive participant outcomes.

-Prepared, reviewed, and distributed monthly financial statements while maintaining compliance with organisational and funding requirements.

-Demonstrated strong organisational, administrative, and stakeholder management skills while supporting operational objectives and maintaining a client-focused approach.

-Provided ongoing product knowledge, technical information, and support to clients, participants, and service providers, ensuring informed decision-making and positive service experiences.

-Demonstrated strong organisational, administrative, and stakeholder management skills while supporting operational objectives and maintaining a client-focused approach.