Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Karly Watt

Merrimac,QLD

Summary

With over 5 years of experience in customer service and leadership, I offer adaptability and a comprehensive skill set. I am now seeking a position where I can leverage my abilities and continue my career growth. My goal is to join a company whose values align with my own, fostering a long-term partnership where I can contribute effectively and advance professionally.

Overview

10
10
years of professional experience

Work History

Store Manager

Shaver Shop
04.2022 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Manager

Shaver Shop
01.2021 - 03.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

DEPARTMENT LEADER - LADIESWEAR

TKMaxx
02.2020 - 02.2021
  • Maintaining duties from previous roles as needed, Sales processing, Customer complaints and escalations management, Stock presentation & Window Dressing, Process returns per store policy, Daily cash outs and banking, Customer satisfaction management, Stock retrieval

DOCK SUPERVISOR

TKMaxx
04.2018 - 02.2020
  • Receive and distribute stock unpack and break up pallets, Manage dock staff members, delegating duties to ensure smooth operations for stock receipt and distribution, Fill stock on registers, Customer enquiries both face to face and over the phone, Stock retrieval, Continue to assist on registers as needed during high traffic periods

CASUAL SALES ASSISTANT

Trade Secret/TKMaxx
09.2014 - 04.2018
  • Manning the register and taking cash/eftpos payment, Conversing with customers to assist them with their purchases, Providing friendly, approachable customer service to customers in store, Stock handling and stocktake as needed, Visual Merchandising, Float between departments to assist where needed, Recovering departments, Adhoc administrative duties

Education

QLD CERTIFICATE OF EDUCATION -

Miami State High School
Gold Coast, QLD
01.2015

Skills

  • Customer Service
  • Shift Scheduling
  • Team Leadership
  • Processing Stock
  • Banking and daily cash management
  • Visual Merchandising
  • Phone sales/customer service
  • Managing Staff
  • Time Management
  • POS Systems
  • Retail Inventory Management

Personal Information

Title: CUSTOMER EXPERIENCE SPECIALIST

References

AVAILABLE UPON REQUEST

Timeline

Store Manager

Shaver Shop
04.2022 - Current

Assistant Manager

Shaver Shop
01.2021 - 03.2022

DEPARTMENT LEADER - LADIESWEAR

TKMaxx
02.2020 - 02.2021

DOCK SUPERVISOR

TKMaxx
04.2018 - 02.2020

CASUAL SALES ASSISTANT

Trade Secret/TKMaxx
09.2014 - 04.2018

QLD CERTIFICATE OF EDUCATION -

Miami State High School

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