Karma Ghale
Manor
Summary
Knowledgeable with background in managing different departments over a number of years such as grocery, produce and fresh service departments ensuring smooth operations and high customer satisfaction. Proven ability to lead teams efficiently and implement effective inventory management strategies. Multi-tasking Manager well known for creating positive workplace culture and high performance teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Grocery Department Manager
Woolworths Metro
10.2024 - Current
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Fresh Department Manager
Woolworths Metro
01.2023 - 10.2024
- Streamlined inventory management for optimal product availability and freshness.
- Improved operational efficiency by regularly evaluating processes for potential areas of improvement or optimization.
- Increased customer satisfaction by implementing efficient department processes and workflows.
- Promoted a safe work environment with thorough adherence to company safety policies and procedures.
- Developed comprehensive schedules for staff coverage, effectively balancing workload demands with employee availability.
- Enhanced team performance by providing ongoing coaching, training, and professional development opportunities.
- Coordinated cross-departmental initiatives to support overall store objectives while maximizing the fresh department''s contributions.
- Reduced waste by closely managing perishable inventory levels and implementing proper stock rotation practices.
- Maintained compliance with health code standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Fresh Department Manager
Woolworths Metro
08.2022 - 01.2023
- Streamlined inventory management for optimal product availability and freshness.
- Improved operational efficiency by regularly evaluating processes for potential areas of improvement or optimization.
- Increased customer satisfaction by implementing efficient department processes and workflows.
- Promoted a safe work environment with thorough adherence to company safety policies and procedures.
- Reduced waste by closely managing perishable inventory levels and implementing proper stock rotation practices.
- Facilitated smooth transitions during seasonal changes in merchandise offerings by proactively planning ahead for shifting inventory needs.
Assistant Fresh Convenience Manager
Woolworths Metro
01.2020 - 08.2022
- Maintaining excellent store presentation by maintaining fully stocked displays.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Making sure the food safety book is recorded properly.
- Quality control, which involves management of stock by stringently ensuring stock is rotated and kept fresh.
- Making sure food safety and hygiene practices are implemented in store as per health and safety regulations.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Assistant Produce Manager
Woolworths Metro
08.2018 - 01.2020
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
Assistant Produce Manager
Woolworths Metro
02.2017 - 08.2018
- Ensured compliance with food safety standards and regulations through regular inspections and staff education.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Implemented creative merchandising techniques to highlight seasonal items and increase sales.
- Maintained a clean, organized, and visually appealing produce section that attracted customers.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Planned attractive produce displays, using color and texture to enhance.
- Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
- Maintained produce area and kept produce storage area clean and sanitary.
Education
Master of Professional Accounting - Accounting
Melbourne Institute of Technology
Melbourne, VIC06-2009
Skills
- Time Management
- Inventory Management
- Merchandising strategies
- Promotion planning
- Store layout
Certification
- CPR/AED Certification
- Electric Pallet Jack Certification
Languages
English
Hindi
Nepali
Timeline
Grocery Department Manager
Woolworths Metro
10.2024 - Current
Fresh Department Manager
Woolworths Metro
01.2023 - 10.2024
Fresh Department Manager
Woolworths Metro
08.2022 - 01.2023
Assistant Fresh Convenience Manager
Woolworths Metro
01.2020 - 08.2022
Assistant Produce Manager
Woolworths Metro
08.2018 - 01.2020
Assistant Produce Manager
Woolworths Metro
02.2017 - 08.2018
Master of Professional Accounting - Accounting
Melbourne Institute of Technology
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